Server Version#: 1.15.3.876
Player Version#: not sure
This will take some time to explain.
I have an unraid server and plex running in a container. I have recently upgraded the Cache drive, parity drive and added the old parity drive into the unraid pool. All these moves required some backup/restoration but everything appeared to come back online ok.
I recently had a breach of trust with my nephew when he stayed over the other night and as a result, I have installed a firewall/UTM to give more control over when he has access to the web and what he is looking at. I don’t know if this detail is relevant, just another data point.
We are a couple of days past the time I made all the changes to the unraid infrastructure, there have been a few strange challenges. I did not make any changes the the container profile, but I’m thinking something strange is going on with file/path/permissions.
I have four local users configured in the plex server. Admin is one of the four. I noticed last night when I was logging onto my user profile, I couldn’t see any of the views I typically see. I couldn’t go into all shows view and select what I wanted. The only view I could see when I selected ALL libraries was “Continue Watching”, “On Deck” and “Recently Added XYZ”. I went into the ADMIN account and everything looked fine. I watched what I wanted to watch and all was good. This morning, I decided to do a little more troubleshooting.
Admin account still works, all other accounts behave similarly. I deleted my user account and added a new one and mapped to the libraries I usually see, when I select OK to create this account and go to the home page, it stays at “Looking for servers” forever. I switch back to my kids account and remap (select/unselect) and the account still has the issue above with the “Continue watching” “On deck” etc… I can go into any of the shows/movies in the continue watching/on deck and they function fine.
I am thinking its permission related as a result of all the moving around.
Here is what I tried
- Redeploy the plex server in unraid
- Force update on plex server in unraid
- Add new user (looking for servers)
- Tested outside of the network (over 4g) and see similar issues, but its still working. I don’t think its anything with the new UTM I had installed.
- Rebooted unraid
- Verified unraid’s network settings are pointing to the correct gateway (stab in the dark)
- As I’m testing all of this, I was switching back and forth to various profiles and I switch to back to the admin profile and get “looking for servers”. I completely shut the window and relaunched the plex webUI and that problem for ADMIN account (only) disappeared
- Clicked Optimize Database, no change
- Click clean bundles, no change
- tested sab/sonarr, works fine. The episode i tested comes up in plex under the admin account, all normal there.
I’m at a loss. Outside of completely blowing away Plex on unraid, is there anything else I can test? Let me know if logs would help.
