Video Artifacting and Failed Playback

Plex Players Streaming Devices
1

Server Version#: 1.19.1.2645
Player Version#: 7.31.0.16802

Plex Media Server Logs_2020-04-25_14-20-29.zip (97.7 KB)
Client Logs.zip (146.2 KB)
Plex Test.zip (8.7 MB)
Artifacts.zip (6.9 MB)

Hello!

When playing back certain 10-bit X265 media, the Plex video player creates a bunch of Artifacts and basically fails to playback the video.

Artifacts
Artifacts877×570 84.7 KB

I’ve attached server and client logs, Plex Test.zip contains the video I was using to test, the first 40 seconds of a video file that has the same issue, and the XML for that video, as well as videos of how my TV plays back the file, both using the Plex Player, as well as with VLC for Android in the Artifacts.zip. You’ll note that VLC plays back the file totally fine.

Also, this doesn’t appear to effect every 10-bit X265 video I have, certain ones play back just fine in the Plex Player.

Any ideas what is going on here? This is impacting a number of my files.

2

So no one with any ideas about this?

I can post an example of another file that works fine if that would help?

3

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