Server Version#: 1.24.4.5081
Player Version#: 8.24.0.28408
Recently my videos (newly added and ones added years ago) are playing stretched on my Sony TV (model 75 X900H).
Playing the same video through Roku, my PC or phone does not do this, I get the black bars. Have seen that there was some similar issues with other streaming TVs in the past. Wondering if I’ve done something incorrectly with my videos or if there was an update that caused this.
If more info is needed please do let me know.
Playback info on the TV while playing
Source: Transcode
Quality: 1280x720 @ 6Mbps
Video: Copy (H264)
Audio: Transpose (AAC - Opus)
Transcode Reason: unable to direct play as AAC is not supported on this device
Player: ExoPlayer
Playback settings my display mode is set to letterbox.
My display mode is currently set to Letterbox. Having that used to display properly. Now, it’s stretching the picture to full screen with no black bars resulting in a stretched image and people and the like looking really stretched and just plain off.
Going to original makes it even smaller (centers it on the screen with thick black bars all around all sides). Going to the others after letterbox doesn’t change the image either from what it looks like in letterbox mode.
I’m not aware of any other Plex Android TV app setting that would mess with zoom level or aspect ratio.
Do you have a video that direct plays - one with Dolby Digital or dts audio? The audio transcode should not matter, but never hurts to check.
Maybe a TV setting?
Does the TV have zoom/etc settings for each source (apps, HDMI inputs, etc)?
Maybe try cycling through Wide/4:3/Auto/etc while playing a video in Plex.
Apparently when using an unsupported audio stream, in this case AAC, it causes the transcoding and this is messing with the video as well.
I switched the audio stream over, in the case of one of the movies having issues to AC3, and the video updated to it’s original aspect/zoom.
I’m not sure if this means it’s an app issue or TV issue.
I just updated my TVs firmware this past weekend, however prior to that, the last TV update that I had was many months ago and this issue has been going on for just the last couple of weeks. I haven’t changed any of the audio streams on any videos and it looks like for several that we have spent a lot of time watching over and over these last several months, the default stream appears to be AAC. Looking at things, it looks like I’ll have to start changing my audio settings when creating my videos to not use AAC, or at least create multiple streams and have at least one that isn’t using that.
