Video image stretched on Plex

Plex Players Smart TVs
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Devs, I don’t know what you do with Plex with those updates, but every update gives me new problems and headaches. This time it’s aspect ratio. I have a video file with 1216x2160 resolution and Plex on my Samsung TV used to play this file fine without stretching the aspect ratio. Image was all fit with black bars on the sides. Now, today I decided to watch this video and it seems that it’s not like that anymore. Image is stretched, deformed, not occupying whole screen, but still very stretched.

Please fix this or tell me how to fix it. I checked settings, but didn’t find anything.

Server Version#:
Player Version#:

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Developers, tell me how to fix this problem.

1 Like
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Help them help you by adding your Plex server version, Samsung TV model, Tizen version, and current Samsung Plex app version.

Frank

1 Like
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My TV model is: Samsung UE49MU6100U, software version: 1280.
Plex TV version: Client version 5.5.1 & platform version 3.

Where I can see Plex server version?

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Screenshot_20201208-053611
Screenshot_20201208-053611894×559 118 KB

Right click plex icon in tray. Left click “About Plex Media Server”. Pop-up will have your server version.

Frank

1 Like
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Update: I had to use backup of my Windows due to some problem and I went back, using the backup that was created 1 month ago. Apparently, Plex server version was outdated. So, I launched the Plex in my web browser, it automatically told me that there was a new version available for Plex media server. Before updating it, I checked that video file in my TV and it was still stretched. I don’t know if I said this or no, but I tested this file outside Plex: I put it in my flash drive, inserted that flash drive in my TV and TV showed it without this stretching problem. So clearly it’s Plex and clearly it’s not a Plex Media server or my TV. Probably it’s a Plex Tizen app. Anyway, after that, I updated my Plex media server to 1.21.0.3711.

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@sLumpy help this guy out.

Frank

1 Like
8

Still not fixed…

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Добрый день!
Если мне не изменяет память ни плех сервер ни плеер не управляют растягиванием картинки видео, это проблема исключительно телевизора, попробуйте:

  • на пульте найти кнопку pic size
  • путем повторных нажатий по экспериментировать
    Напишите по результату пожалуйста.
    P.S. У меня есть один сериал который имеет темные края, и растянуть его на весь экран у меня всё еще не получилось.
    … Пользуюсь Плексом на 3 приставках и 3 разных телевизорах
    Если я не прав, дайте пожалуйста инструкцию, где в Плех настройки размера отображаемой картинки
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Добавлю:
Для каждого входного сигнала в телевизорах индивидуально настраивается положение картинки на экране, размер, соотношение.
Всё же попробуйте покопать в сторону настроек телевизора.

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