I am having an issue where video playback just stops for certain video files and it will always stop at the same place.
This issue doesn’t happen for all files only some.
Audio doesn’t cut out it just keeps playing like normal.
Stopping and restarting doesn’t fix the issue.
ATV3 version: 5.3
PlexConnect Version: latest
Read the sticky before posting further please.
Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software): ATV3 5.3 (6105)
The DNS server set on the ATV (found under the ATV settings > general > network > DNS): 192.168.0.17
The device and operating system (including version number) that PlexConnect is installed on: Windows 7 (6.1 Build 7601) and its installed as a VM
The local IP address of the device that PlexConnect is installed on: 192.168.0.17
The device and operating system (including version number) that the Plex media server (PMS) is installed on: Windows 7 (6.1 Build 7601) and its installed as a VM
The Plex media server (PMS) version number you are running (do not put 'latest'): 0.9.8.4.125-ffe2a5d
The local IP address of the device that the Plex media server (PMS) is installed on: 192.168.0.17
The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any testing branch e.g. the Elan/PlexInc one. Downloaded off github on the 5/12/2013 (5th of December)
The content of your 'Settings.cfg' file (if you do not have this file you are running an old version, please update)
[PlexConnect]
port_pms = 32400
port_webserver = 80
ip_plexconnect = 0.0.0.0
certfile = ./assets/certificates/trailers.pem
ip_dnsmaster = 111.118.175.56
loglevel = Normal
enable_dnsserver = True
logpath = .
ip_pms = 192.168.178.10
enable_plexgdm = True
hosttointercept = trailers.apple.com
port_ssl = 443
enable_webserver_ssl = True
prevent_atv_update = True
port_dnsserver = 53
enable_plexconnect_autodetect = True
Detail on the media file if it is an issue related to playing a media file (in order to get the necessary information on a particular media file go into the Plex web interface, select the video file, when it brings up the page for the media file click on the "i" information button on the left hand side, it will then bring up a "media info" box, click on the "View XML" button, it will then open a browser window with the relevant information, copy this to http://www.pastebin.com and use the pastebin link to post the details; posting the information directly in the forum may mess up the formatting and generally takes up a lot of space):
A detailed description of the issue (the clearer you can make this the better):As i stated above, some files when playing through plexconnect will stop at a certain point and go completely black however the audio will still be running.
Ensure you post your 'PlexConnect.log' file to pastebin and post the link ('PlexConnect.log' is located in your PlexConnect folder). If possible, follow these steps to create a "more detailed fresh" one:
oconnell.id.au/PlexConnect.log I had to upload here due to Pastebin size limit.
bump
We are aware of the issue and trying to find a common denominator / reproduce the issue.
My guess it is a PMS bug as PlexConnect is not that involved in playback - I am hoping some testing by some people affected by this will prove it out.
Anything I can do?
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