Specific Videos Not Playing

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1
  • Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software): ATV3 7.0.3 (6917)
  • The DNS server set on the ATV (found under the ATV settings > general > network > DNS): 192.168.1.123
  • The local IP address of the device that PlexConnect is installed on: 192.168.1.123
  • The device and operating system (including version number) that PlexConnect is installed on: Dell Laptop Windows 8.1
  • The device and operating system (including version number) that the Plex media server (PMS) is installed on: Same. Dell Laptop Windows 8.1
  • The Plex media server (PMS) version number you are running (do not put 'latest'): 0.9.11.7.803-87d0708
  • The local IP address of the device that the Plex media server (PMS) is installed on: 192.168.1.123
  • The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any non-standard setup e.g. Plexify or a fork. Plexconnect 02/23/2015
  • The contents of your 'Settings.cfg' file (this is created at first clean shutdown of PlexConnect, using CTR+c)

 

[PlexConnect]

enable_plexgdm = False

 

ip_pms = 192.168.1.123

 

port_pms = 32400

enable_dnsserver = True

port_dnsserver = 53

ip_dnsmaster = 8.8.8.8

 

prevent_atv_update = True

enable_plexconnect_autodetect = True

ip_plexconnect = 0.0.0.0

hosttointercept = trailers.apple.com

 

port_webserver = 80

enable_webserver_ssl = True

 

port_ssl = 443

certfile = ./assets/certificates/trailers.pem

allow_gzip_atv = False

allow_gzip_pmslocal = False

allow_gzip_pmsremote = True

loglevel = Normal

logpath = .

 

Log file: http://pastebin.com/hukx7kgm

 

Almost have everything working, but a handful of files are not playing. Initial installation I was using Plexconnect over wifi so I could be close to the ATV for troubleshooting. In the Settings.cfg ip_pms = 192.168.1.124 for wi-fi; it is now ip_pms = 192.168.1.123 with the ethernet cable plugged in. While over wi-fi 1 movie file and 1 tv file were tested and played without any issues. Now over ethernet it seems like every file works except for these 2 (and 1 more... see below) that were tested over a wi-fi connection. The loading symbol spins for some time and then an error message appears saying it cannot play.

 

Furthermore, there is actually one other movie file that does not play. The TV used is an LG smart TV with Plex. This other movie file started playing using the LG smart TV software, but there were issues selecting the correct subtitle file. This other movie file was not tested with plexconnect over wi-fi, only plexconnect on ethernet. It brings up the same error as the other 2 video files.

 

Please advise and let me know if more information is needed. Thank you in advance!

2

Your posted log, contains no actual information, you need to stop the log after you have seen the issue.

Bus it sounds to me like the file needs transcoding and maybe your PMS is not capable or having issues

3

Doh! Edited original post with correct log.

Plexconnect is playing a 13GB 1080p rip MKV without any issues, so it may not have anything to do with transcoding. The problem files are a:

  • 500MB MP4 movie
  • 200MB MP4 tv show
  • 4.5GB MKV movie (played previous with the smart TV software)
4

Post the media info on the problem files as well.