Vizio SmartCast refuses to play server content

Plex Players Smart TVs
1

Server Version#: 1.29.2.6364
Player Version#: 5.49.3
Recently Plex for Vizio has not been working with server hosted content but will play streaming and live TV. While attempting a watch of SD content on the server noticed the following error:

“Unable to find client profile for device; platform=Vizio SmartCast, PlatformVersi…”

There also appears to be a number of XML errors that occur but don’t necessarily seem to be associated with any client in particular:

“XML: Entity: line 1:
XML: parser
XML: error :
XML: Start tag expected, ‘<’ not found
XML: status=ok
XML: ^
…”
and repeats

Is there a way to remedy this issue? Is it player or server side?

2

Can’t help with the Vizio problems. I don’t have one.

Regarding the error messages:

You can ignore this error. Plex no longer uses profile files for Smart TV clients. However, the Plex Media Server software still checks and logs a message.

You can ignore these as well.

Plex, like many applications, uses SSDP to discover devices on the network.

Some devices on the network respond in a format Plex does not understand. When that happens, the software logs an error.

It is noise and fills the logs with unnecessary entries. Hopefully the Plex devs can find a way to suppress them.

1 Like
3

Thanks for the insight. Guess it’s back to the grind.

4

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