Washed out colors on windows player using AMD 5600g Integrated graphics

Plex Players Desktop Players
1

This started happened a couple of months ago after an AMD driver update

The colors are very similiar to an HDR content without tonemapping (it’s not hdr content)
When the player is paused the screenshot shows the correct colors, but while playing everything looks washed out
I have tried changing all the settings in the player, also using direct stream or transcoding but the issue remains
I have 2 PCs using the same CPU and all other hardware is different (screen, mobo, memory, etc)

This a windows player only issue, the web version works fine (but I can’t see HDR content there :()

Server Version#: 1.30.2.6563
Player Version#: 1.62.2.3451-fb8ac0ae
Player CPU/GPU: AMD 5600g

HDR Movies look Grey/Desaturated - Windows 11 - Plex For Windows
2

You should examine your driver and game settings. These kinds of issues are nearly always caused by the driver applying incorrect processing to the video before display.

3

already tried that, changing all the options, nothing worked :frowning:

4

I have, by the sounds of it, the exact same issue as you. Exclusive to Plex windows player, AMD 6900xt in my case.

What is even more strange is sometimes the colour will pop in for a moment then go back to desaturated.

But just like you, paused it looks perfect, hit play and it’s broken. I’ve tried every GPU driver setting imaginable, tried 3 driver versions, changed all of Plex settings and just cannot fix it.

5

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