Server Version#: 1.25.9.5752-344846934 (or 4.82.1)
Player Version#: 4.82.1 (web version on OSX Safari)
A few weeks ago I lost access to my media in Plex stored on my 4tb Single Bay Western Digital MyCloud.
Today I have been trying to get it to work again and it is beating me, if someone can help I would really appreciate it please.
The WD home.mycloud.com site shows my Plex details as:
Service Version: 1.25.9.5752-344846934
There is an option to configure > this takes you to app.plex.tv and within here I get a message saying:
app.plex.tv is unable to connect to āMy Cloud Homeā securely
Its āSecure connectionsā setting may be set to disabled, or you may need to adjust some settings on your network. You can learn more about secure connections here.
ā
The article within the link shows screenshots that I donāt see, and it looks like it may have been written for an earlier version maybe?
Additionally, on the one hand I appear to have the ability to download a new WD package, but on the WD help pages it is made clear that I canāt update the packages and it has to be managed through the WD Discovery App.
ā
As far as I can tell I have updated my Mac OSX, my WD Discovery App (and every app it will let me do), my security preferences in system preferences⦠still no joy.
I deleted the server and disabled and re-enabled the server, and when it does launch into Plex I get presented with the same message about the āSecure Connectionsā.
Is my WD cloud drive now considered too old maybe?
Thank you for your time.