Web interface doesn't load

[Antoine_Rincent]

Server Version#: Latest Docker version
Player Version#: Web player

Hi! I already posted this thread : Setting up new media server gets stuck on blank Plex page where I thought I couldn’t get the Docker image to load up the Plex server, after trying with a different Docker image, getting the same result, and doing some more research, I found out the issue stems from the fact that the web UI doesn’t load properly, keeping me from adequately setting up the server.

I logged out of my Plex account on my laptop, and can’t log back in, as it gets the same error, where the web UI doesn’t load, I haven’t logged out from it on my computer, as I fear I’d get the same problem. The issue persists even if I connect to a different network that isn’t linked to my Plex Media Server, it’s as if the issue was caused by my account somehow?

When I try to connect to Plex, it’ll just get stuck to a blank page like this :

The URL it’ll get stuck to (provided as in a similar post, OP was asked to provide this information) :

https://app.plex.tv/auth/#!?clientID=fehu8t28erp5nwzpfyax5mbc&context[device][product]=Plex%20Web&context[device][version]=4.22.3&context[device][platform]=Firefox&context[device][platformVersion]=75.0&context[device][device]=Windows&context[device][model]=bundled&context[device][screenResolution]=2560x1304%2C2560x1440&context[device][layout]=desktop&context[device][protocol]=http&forwardUrl=http%3A%2F%2F192.168.1.20%3A32400%2Fweb%2Findex.html%23!%2Fsetup%2F8b6bedbd6d9e725deacbd9a0dec4d50d9699a09c%3FpinID%3D186484323&skipSignInUrl=http%3A%2F%2F192.168.1.20%3A32400%2Fweb%2Findex.html%23!%2Fsetup%2FskipSignIn%3FforwardUrl%3Dhttp%253A%252F%252F192.168.1.20%253A32400%252Fweb%252Findex.html%2523%2521%252Fsetup%252F8b6bedbd6d9e725deacbd9a0dec4d50d9699a09c%253FpinID%253D186484323&code=fcobxlwdnwh5e0y2ydg252uvd

If you could help me try and fix the Plex UI that’d be great, as right now it seems attempting to create a second server has corrupted my account or something…

Thanks!

[pshanew]

Do you have a pop-up blocker enabled for your browser(s)? If so, try disabling it, or whitelisting app.plex.tv.

[Antoine_Rincent]

Thank you so much, I feel incredibly stupid for not checking for that, but it fixed the issue, thanks a lot!

[pshanew]

No problem, glad it worked.