I seem to still be experiencing this issue on an LG B7A: Server: Windows - 1.28.0.5998 TV: LG OLED65B7A-U Plex on LG B7A - 5.43.2 Jul 28, 2022 20:25:08.619 [4696] Debug — [Req#169b/Transcode] TranscodeUniversalRequest: adapting profile with augmentation data: add-transcode-target(type=videoProfi…

I’m still experiencing this issue too where I get the message ‘Playback Error. File is unplayable. Color Space is not supported.’ on DV files which were playing for me perfectly last week. My TV is a slightly different model to the OP @jake_kolstad . Mine is the LG 4K OLED B7T. And I’m using a Mac se…

Thanks for the information, I’m looking into what we can do to verify exactly what support the device is indicating, perhaps there is something else that we can use that will help. I may need one of you to try running a test build and post a screenshot of some info if that’s possible.

I’m available for test builds if need be.

[image] jake_kolstad: LG’s page also says it’s supported They don’t specify which DV profiles they support. What you are seeing should only apply to profile 5, which is what your file is. Try something with DV profile 7, that’s what Netflix uses, so that should work.

The Dolby Vision playback on the LG OLED65C7D is stopped working as well.

[image] anon18523487: Try something with DV profile 7, that’s what Netflix uses Can you confirm? My understanding is that DV profile 7 isn’t used by streamers. P7 is a dual-stream format and is specifically only used on UHD Blu-ray. I think the streamers are mostly, maybe all, using profile …

[image] Volts: Can you confirm? My understanding is you have it backwards. DV5 is from disc, DV7 is used by streamers.

That’s backwards. P5 is single-stream and uses the nifty, efficient, weird color space. P5 is most commonly used by the streamers. P7 is dual-stream, specifically with UHD backwards compatibility. DolbyVisionProfilesLevels.zip (266.6 KB) I would assume a TV supports DV P5, but who knows what con…

DV profile 7 being dual profile makes sense as the B7A played a sample profile 7 video successfully but displayed the HDR logo and not the Dolby Vision logo it normally does when playing Dolby Vision video.

Hi @ MovieFan.Plex , do you have something for us to test? I have the same issue with a LG OLED65C7D.

webOS: Dolby Vision on B7A

Plex Players

TuncTaylan August 15, 2022, 12:19pm 28

I can confirm this issue. There is already new threads around it:

Topic		Replies	Views
Dolby Vision stopped working on LG OLED65C7D Plex Players lg-webos	19	558	November 11, 2022
5.43.1 update broke DoVi Profile 5 support on LG webOS Plex Players lg-webos	16	1107	November 3, 2022
Playback error file is unplayable. color space is not supported Plex Players lg-webos	6	904	October 27, 2022
Color space is not supported error after updating to 1.25.5 Plex Media Server server-unraid	392	63050	December 9, 2023
Dolby Vision Works! General Discussions	44	45439	October 7, 2020

webOS: Dolby Vision on B7A

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