This is my first post, I usually can figure my issues out by just reading the forums and the manual but I am at a lost here. I have read another user having this same issue but I didn’t see a answer for it. I have "The Jungle Book (2016) in MKV format and I also have “The Jungle Book (1967)” in MP4. The MP4 file does have metadata on it whereas the MKV file does not. The problem I noticed is that when I added the 2016 version, it pulls half of the data from the 1967 version. It would have the wrong release date, the wrong cast, probably the wrong description too. It does have the correct artwork, director, written by and the correct extras.
I yanked both versions from the movie folder, did a scan, deleted the trash and just add the 2016 version and it sill does the same thing. I also tried to delete the imdb cache. I have tried to match and unmatch. I have tried to put the 2016 version in a separate folder named after itself. I could probably live with this but I would like to see the correct cast listed. When the 1967 version is the only version there, everything is listed and shown as it should for the 1967 version.
I know my naming is correct as shown in bold above for each one. It pulls most of the correct data, just a few things wrong. Is there another cache folder that is corrupt maybe?
Any suggestions please? It would be greatly appreciated. Thanks!
Plex and remakes are now an experiment in frustration - for some reason. My guess is they’ve ‘Improved’ it to the point that it wont work, in the same way they ‘Improved’ TVDB and remakes.
The good news is TVDB and TMDB are screwed up in the same way. The bad news is TVDB and TMDB are screwed up.
About the only thing you can do is Fix Match - which I had to do for this one when it kept insisting that Death Wish (2018) was Death Wish (1974) and several other ‘remakes’ this week:
Thanks for the suggestions. The .nfo trick didn’t work. It still only pulled half the correct metadata.
However, I did just finally resolve it. I had to delete all my movies metadata in the \AppData\Local\Plex Media Server\Metadata\Movies folder. Then I just did a “Refresh All Metadata” on my Movies library. It took a few hours to refresh. Once that was finished, I put the 2016 version back into my movie library folder and it grab the correct metadata when a scan was complete. I then put in the 1967 version into the movie library folder and it also pull the correct metadata. Since I already had named the movie files correctly, I didn’t have to do any “Fix Match”.
So I am assuming that I had a corrupt metadata folder or file that merge the data for the two versions.
