There’s no a customer service. Ok, we’re used to that by now so, if you’ve a problem, you’re on your own (or lucky enough to get someone helpful on this forum). What I really don’t like is that they delete (or not approve) comments from their blog when they present a new feature and you share thoug…

[image] lock: For example they just release the “new experience” on iOS platforms and all my lifetime photo albums are not reacheable anymore. Is it a bug? Did they silently killed photos? What else? [image] The new experience is coming to mobile: What to expect Here are some feature chang…

That would be OK if they at least had the replacement Photos application actually working! (Not sure if you’ve tried it yourself, but IT DOESN’T WORK). So Plex completely removed an app that had key functionality from IOS users without any kind of replacement readily available. God I hate all the…

Yes, I later found this, but it seems I can’t rollback the update in the App Store. :frowning: Also I tried to download Plex Photos from the App Store, but it’s so old (and never updated) that it doesn’t even shows the albums, just a random endless list of photos all together. I would be ok to hav…

I have also found the Photos app doesn’t work at all on my Android device. I usually get a black screen.

On my iPhone I can see thumbnails but then when I go to display a photo, I get “Failed to Load Image”…what’s interesting is I do get a full-screen image for about half a second, then I get the message.

yes you can you must use a program like imazing just did it on my iphone as for some reason the apple automatically updated my phone when i asked not too

We have a Sonos moment here. A radical redesign that is incomplete and buggy without any option to transition… just forced upon us

Now they even removed the possibility to add comments to their updates. I’ve no problem if they want to make more money trying to become a new Netflix, but they shouldn’t do that at the expenses of their customers (especially the ones who paid the full price to support them). Now the app is moving…

I prefer multiple apps, but the photos app doesn’t work at all. Assumingly they have spent all their resources getting the new experience launched and more time will be give To plex Photos, I believe I read that on the forums a few months back. But I agree, not having a functioning photos app while…

What a bad, bad management by Plex

General Discussions

tom80H April 2, 2025, 4:30pm 2

Also mentioned in the blog and release announcement.

Topic		Replies	Views
Updated Plex app for iOS is a total disaster Plex Players ios	23	1097	September 5, 2025
Bring us back the Music and Photos libraries Plex Players ios	4	308	August 22, 2025
New Plex app cripples essential functionality Plex Experience Preview android-mobile	9	348	April 22, 2025
Where are my pictures, music libraries and playlists in the new iOS app? Plex Players ios	9	504	August 5, 2025
New IOS Plex Apps – Time to Say Thank You! Plex Players ios	17	601	July 24, 2025

What a bad, bad management by Plex

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