What did PLEX do NOW!

[Rickt1962]

Been running a PLEX Windows 11 server at home with Smart TV’s and now my Samsung TV is getting this SCREEN I click NO and it FREEZES! Must turn off TV and back on again to PLAY PLEX.
Yes,

all updates on everything are current.

[CWallace]

What happens if you use the web client to go here:

https://app.plex.tv/desktop/#!/settings/account

and set the setting to Inactive?

Then can you get into your Samsung TV client?

Good luck,

Chris

[rLebre]

Hey @Rickt1962. First of all, thanks for reporting the issue. We’re looking into it, and we are fixing the possible source cause of it. But to be sure your problem gets fixed, let me ask you: is the reported screen showing up on full or managed accounts?

[Rickt1962]

No my family members login. I don’t use that TV

[BigWheel]

@Rickt1962

my family members login

Is your family member’s login a full or managed account? If they are in your Plex Home it will say managed next to their user name in the Plex Home Settings like image below

[Rickt1962]

Everyone is on a Managed Account. I am the Home Admin

[rLebre]

Hey! Just wanted to keep you posted: we released v5.75.1 for Samsung that should fix the issue you have reported. See changelog here.