Been running a PLEX Windows 11 server at home with Smart TV’s and now my Samsung TV is getting this SCREEN I click NO and it FREEZES! Must turn off TV and back on again to PLAY PLEX. Yes, [Samsung Freeze] all updates on everything are current.

What happens if you use the web client to go here: https://app.plex.tv/desktop/#!/settings/account and set the setting to Inactive? [Screen Shot 2024-01-19 at 10.37.09 AM] Then can you get into your Samsung TV client? Good luck, Chris

Hey @Rickt1962 . First of all, thanks for reporting the issue. We’re looking into it, and we are fixing the possible source cause of it. But to be sure your problem gets fixed, let me ask you: is the reported screen showing up on full or managed accounts?

No my family members login. I don’t use that TV

[image] Rickt1962: my family members login Is your family member’s login a full or managed account? If they are in your Plex Home it will say managed next to their user name in the Plex Home Settings like image below [Plex]

Everyone is on a Managed Account. I am the Home Admin

What did PLEX do NOW!

Plex Players

rLebre January 25, 2024, 11:31am 8

Hey! Just wanted to keep you posted: we released v5.75.1 for Samsung that should fix the issue you have reported. See changelog here.

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What did PLEX do NOW!

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