When playing a movie it starts playing a trailer from a complete different movie (LG C7 WEBOS)

Plex Players Smart TVs
1

Server Version#: Versie 4.33.1
Player Version#: 4.29.5

when playing a movie it starts playing a trailer from a complete different movie (LG C7 WEBOS)

Recently this is starting to happening on my LG TV. My other plex players like web based & Android app does not have this problem and do it correct

How can i solve this or help you guys in getting this solved?

Thanks

2

on your PMS:
Check Settings > [Server Name] > Extras to configure if you want to generally enable trailers and if so, what kind of trailers.

on your Plex clients:
Each client has a setting Cinema Trailers to Play Before Movies that’ll define if and how many trailers should be played before a feature.

  • Android: Settings > Experience > Cinema Trailers to Play Before Movies
  • Plex Web: Settings > Plex Web > Player > `Cinema Trailers to Play Before Movies
  • …

If you want no trailers to show… set that option to 0.
If you just want different trailers… change the settings on your PMS :wink:

3

How man… i feel like an idiot, because i remember i enabled it :scream: :face_with_hand_over_mouth:
Disabled, so i don’t ask such a stupid question again :smile:

4

ask all the questions you want… you’re the judge of what you feel is a stupid question :wink:

5

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