As a Plex Pass member, I should be able to get support on plex, how do I do that.
I posted previously with no answer from Plex about an issue with Plex Cloud Sync. I have seen other people post in this folder with similar issues and while people on here are great at trying to help, there does not seem to be a resolution and no official plex employee ever seems to respond. My cloud sync was working great for a long time, then about 3 months ago, it stopped working. The files convert, then sit there waiting to upload, and never do. I have deleted these waiting jobs and created new ones, I have verified that the converted file exists and is correct. I have verified I have more than enough storage. I have re sync’ed my google drive. I do not want to delete all the movies that are on my cloud sync and start over (since I do have more than 100 already there without issue). But all this is besides the point, I need support help, and they seem to have ignored my request for help on here so I want to know what is the correct method to escalate this to get more help.
You have successfully found the best (only) support Plex has.
A Plex Pass in no way gives you any special support privileges except the right to be ignored in special forums and the right to beta test pre-release versions of the software.
The real purpose of a Plex Pass is to support Plex. There is no other real reason for a Plex Pass.
@Elijah_Baley said:
You have successfully found the best (only) support Plex has.
Absolutely the best!
A Plex Pass in no way gives you any special support privileges except the right to be ignored in special forums
We don’t ignore people. Well, maybe users with Wile E Coyote for their avatar. j/k
and the right to beta test pre-release versions of the software.
That is what Beta means.
The real purpose of a Plex Pass is to support Plex. There is no other real reason for a Plex Pass.
And we appreciate the support. I know you don’t use many of the Plex Pass features, but there are many that do.
@PlexMatt55 said:
I posted previously with no answer from Plex about an issue with Plex Cloud Sync. I have seen other people post in this folder with similar issues and while people on here are great at trying to help, there does not seem to be a resolution and no official plex employee ever seems to respond.
I have not seen your post. Can you provide a link and I’ll take a look? Sometimes you just need to get our attention. There are lots of posts and we can’t get to all of them, but we try our best.
@“MovieFan.Plex” said: …
We don’t ignore people. Well, maybe users with Wile E Coyote for their avatar. j/k
…
@PlexMatt55 said:
I posted previously with no answer from Plex about an issue with Plex Cloud Sync. I have seen other people post in this folder with similar issues and while people on here are great at trying to help, there does not seem to be a resolution and no official plex employee ever seems to respond.
I have not seen your post. Can you provide a link and I’ll take a look? Sometimes you just need to get our attention. There are lots of posts and we can’t get to all of them, but we try our best.
Thank you for the feedback, I had hoped that there was a way to actually get through to the people working at Plex other than post and hope, since it seems to be hit and mostly miss… And while the other people in these forums are great, as many people have realized with this issue, it is nothing on the user side, it is in the code some place, so it is not something that we can do anything about, only PLEX can do something about it.
Yes, the post from Elijah is one of the several on this sync issue. There have been several threads. That is the one I posted, but there is a more active one recently:
same issue, and they keep saying that it will be resolved in “this release” as new versions are deployed, and then the issue persists.
I guess I just keep deleting the waiting to upload file, update to the newest versions and cross my fingers. (BTW, I do try several different movies each time, so it is not anything specific with any specific file) They have seen that the files does transcode correctly, it is with the sync that it is having issues.
I responded to the one Elijah posted, which you started. Please provide the info I asked for so I can look. Another user posted their log and I found an issue there.
j/k