I switched to the new Plex Movie Agent when it came out a month or so ago.
Since then it combines my movies “Dumb & Dumber (1994)” and “Dumb and Dumber To (2014)” as the SAME movie. They show up under one icon with the number “2” on the icon indicating a duplicate. It’s not a duplicate.
- I’ve looked at the formatting of the movie name several times and cannot find an error. I name them according to the official Plex naming conventions.
- I checked the meta data in the files to see if there was anything in there screwing it up. There isn’t.
- I checked TheMoviedb.org as I understand that’s where the Plex Movie Agent gets its info and they are listed as separate movies and my naming is identical to what it is there.
- I re-ripped both the movies from their source disks to make sure there was nothing wrong with the underlying files and still have the problem.
I have a VERY large movie collection and these are the only two movies where this occurs. I’ll also note that the crap-tacular “Dumb and Dumberer, When Harry Met Lloyd (2003)” properly shows up under its own icon. Note, this happens when viewing both through the Plex browser viewer and when looking at the movie on any of my Plex devices (rodus, iPad, Android Tablet and iPhones). Any ideas?
I’m ‘guessing’ this was caused by the new Plex Movie Agent somehow confusing them as the same movie but I don’t really know.
One other thing. I named the older of the two ‘Dumb & Dumber (1994)’ with the ampersand - &, because that is how IMDB does it. I note that the TheMovieDB.org names it "Dumb and Dumber (1994)’ with the word ‘and’. Would this make a difference?
…Dale
Do these movies have their own subfolder per-movie? If so, how is it named? Or do they share a folder?
Please provide the actual file names you are using now.
Are the movies in mp4/m4v file format?
@OttoKerner said:
Do these movies have their own subfolder per-movie? If so, how is it named? Or do they share a folder?
Please provide the actual file names you are using now.
Are the movies in mp4/m4v file format?
They do NOT have their own sub-folder and neither do any of my 2600+ other movies in my Plex movie database. I organize my movies in folers A, B, C etc. based on the first letter of the movie title. Both of these are, accordingly in my Movies\D directory. I do understand that the ‘official’ Plex recommended formatting structure is to put movies in their own folders but I always thought that was a bit much and since every other movie has always worked with my structure, I don’t understand why these don’t/wont. Their file names are as follows:
Dumb & Dumber (1994).mp4
Dumb and Dumber To (2014).mp4
Dumb and Dumberer, When Harry Met Lloyd (2003).mp4
Note, I have experimented with the first above being named ‘Dumb and Dumber (1994).mp4’ and it made no difference.
I’m quite experienced with this. I have a huge movie library and I have been naming/renaming my movies according to the Plex conventions since I started using Plex about 6 years ago. I don’t ‘believe’ this was a problem when I had Freebase as my primary movie agent. I only just noticed this after moving to the Plex Movie agent. But, it may very well have been a problem that I just didn’t notice with Freebase as I haven’t tried watching either of these since adding ‘Dumb and Dumber To’ to my library in 2015.
@DaleDietrich said:
They do NOT have their own sub-folder and neither do any of my 2600+ other movies in my Plex movie database. …
I do understand that the ‘official’ Plex recommended formatting structure is to put movies in their own folders but I always thought that was a bit much
I am not saying you have to use this ‘subfolder per movie’ convention with all your movies. But it’ll be worth a try with problematic cases like this one.
Their file names are as follows:
Dumb & Dumber (1994).mp4
Dumb and Dumber To (2014).mp4
Dumb and Dumberer, When Harry Met Lloyd (2003).mp4
They are all mp4, so they potentially have an embedded title tag. It’d be very interesting to know what the embedded ‘title’ tag of all these files say.
If, for example the (year) is missing from these title tags, then movie #1 and #2 are very similar to Plex.
Of course the embedded metadata are only of importance if you have the ‘Local Media Assets’ (LMA) in top position under
Settings - Server - Agents - Movies - Plex Movie
and
Settings - Server - Agents - Movies - TheMovieDatabase
Please verify the position of the LMA agent. If it is on top position, move it downwards so it rests below Plex Movie and TMDB.
After that, perform the Plex Dance with these two movies.
Maybe add them back only one at a time.
I don’t ‘believe’ this was a problem when I had Freebase as my primary movie agent.
Plex Movie = Freebase + some modifications
@OttoKerner said:
@DaleDietrich said:
They do NOT have their own sub-folder and neither do any of my 2600+ other movies in my Plex movie database. …
I do understand that the ‘official’ Plex recommended formatting structure is to put movies in their own folders but I always thought that was a bit much
I am not saying you have to use this ‘subfolder per movie’ convention with all your movies. But it’ll be worth a try with problematic cases like this one.
Their file names are as follows:
Dumb & Dumber (1994).mp4
Dumb and Dumber To (2014).mp4
Dumb and Dumberer, When Harry Met Lloyd (2003).mp4
They are all mp4, so they potentially have an embedded title tag. It’d be very interesting to know what the embedded ‘title’ tag of all these files say.
If, for example the (year) is missing from these title tags, then movie #1 and #2 are very similar to Plex.
Of course the embedded metadata are only of importance if you have the ‘Local Media Assets’ (LMA) in top position under
Settings - Server - Agents - Movies - Plex Movie
and
Settings - Server - Agents - Movies - TheMovieDatabase
Please verify the position of the LMA agent. If it is on top position, move it downwards so it rests below Plex Movie and TMDB.
After that, perform the Plex Dance with these two movies.
Maybe add them back only one at a time.
I don’t ‘believe’ this was a problem when I had Freebase as my primary movie agent.
Plex Movie = Freebase + some modifications
- Local Media Assets is at the bottom on my Plex Movie Agent list
- I had done the Plex Dance prior to my original post - forgot to mention that.
- Subsequent to your suggestion I tried putting them in their own folders and, as I suspected, that didn’t solve it - and indeed caused it to show ‘3’ copies of the the original Dumb and Dumber with it showing ‘Unavailable’ for the version that was no longer in the directory it used to be in.
BUT I DID FINALLY SOLVE IT AS FOLLOWS:
After clicking on the icon with the 3 showing on it and then clicking on the ‘…’ elipses at the bottom of the left options column I discovered a “Split Apart” option that I had never seen before. I clicked that. It genereated two “Dumb and Dumber” icons. I then clicked on the icon that was actually pointing to “Dumb and Dumber To” and was finally able to successfully use the “Fix Incorrect Match” function and this time, for whatever reason, it stuck! 
Yay!
Thanks for all your suggestions @OttoKerner. Your ideas kept me working on it and I finally solved it. Since them I’ve found a few more movies doing the same thing when I filtered by “Duplicates” and I"m working through them as well.
Cheers.
