Where do we report 'Plex Movie' Agent Problems - Dumb and Dumber

General Discussions
5

@OttoKerner said:

@DaleDietrich said:
They do NOT have their own sub-folder and neither do any of my 2600+ other movies in my Plex movie database. …
I do understand that the ‘official’ Plex recommended formatting structure is to put movies in their own folders but I always thought that was a bit much

I am not saying you have to use this ‘subfolder per movie’ convention with all your movies. But it’ll be worth a try with problematic cases like this one.

Their file names are as follows:
Dumb & Dumber (1994).mp4
Dumb and Dumber To (2014).mp4
Dumb and Dumberer, When Harry Met Lloyd (2003).mp4

They are all mp4, so they potentially have an embedded title tag. It’d be very interesting to know what the embedded ‘title’ tag of all these files say.
If, for example the (year) is missing from these title tags, then movie #1 and #2 are very similar to Plex.
Of course the embedded metadata are only of importance if you have the ‘Local Media Assets’ (LMA) in top position under
Settings - Server - Agents - Movies - Plex Movie
and
Settings - Server - Agents - Movies - TheMovieDatabase

Please verify the position of the LMA agent. If it is on top position, move it downwards so it rests below Plex Movie and TMDB.
After that, perform the Plex Dance with these two movies.
Maybe add them back only one at a time.

I don’t ‘believe’ this was a problem when I had Freebase as my primary movie agent.

Plex Movie = Freebase + some modifications

  • Local Media Assets is at the bottom on my Plex Movie Agent list
  • I had done the Plex Dance prior to my original post - forgot to mention that.
  • Subsequent to your suggestion I tried putting them in their own folders and, as I suspected, that didn’t solve it - and indeed caused it to show ‘3’ copies of the the original Dumb and Dumber with it showing ‘Unavailable’ for the version that was no longer in the directory it used to be in.

BUT I DID FINALLY SOLVE IT AS FOLLOWS:

After clicking on the icon with the 3 showing on it and then clicking on the ‘…’ elipses at the bottom of the left options column I discovered a “Split Apart” option that I had never seen before. I clicked that. It genereated two “Dumb and Dumber” icons. I then clicked on the icon that was actually pointing to “Dumb and Dumber To” and was finally able to successfully use the “Fix Incorrect Match” function and this time, for whatever reason, it stuck! :wink: Yay!

Thanks for all your suggestions @OttoKerner. Your ideas kept me working on it and I finally solved it. Since them I’ve found a few more movies doing the same thing when I filtered by “Duplicates” and I"m working through them as well.

Cheers.