I’ve noticed that the vast majority of my recently added media no longer have audience ratings. I have confirmed that I requested the Rotten Tomatoes score in my agent, but I get nothing (in the past, IMDB would be the fallback, but now it’s just a zero rating). My guess is this is an underlying issue with the Plex agent, but want to confirm if others are seeing this…
Thoughts? Is this how things are with Plex now?
Can’t be fixed. Only Plex can update/add the movie ratings correctly:
Edit:
Obviously this CAN be fixed. But only by Plex updating their meta.plex.tv server, as this is where the ratings come from. No need for endless debugging your setup guys!
Also, RottenTomatoes ratings share the same issue, in case anyone are considering changing to that, to solve the issue. So, not a workaround.
And, plugin / agent support is no longer. In case anyone considered something like the excellent OMDB plugin as a workaround:
@trumpy81 As mentioned in another post, this is not about all ratings missing. The issue is that many (most?) ratings are either wildly inaccurate / outdated - or missing entirely.
I still use several metadata agents not provided by plex. They work just fine. Plug-ins were stopped, but Metadata Agents still do work as far as I can tell. Only one of mine had stopped working within the last 3 months, I assume it was a server update that killed it and the guy is no longer supporting it. But for Anime, extra agents is a must for the most part, and they all seem to work on my end.
@trumpy81 I suppose it is a question of definition. When I look at imdb / RT ratings in my library and already know that there is a very good chance they are wildly incorrect (if there at all) - I consider that information useless since I have to double check imdb website anyways. To me that definitely qualifies as the functionality being useless / broken / not working.
Again, the issue is that the ratings come from Plex metadata server, which is storing incorrect ratings indefinitely. And yes, it does seem that Plex staff can refresh individual movies upon request. But, ehm… I have no idea how to get hold of a Plex staff member, their interaction here seems minimal at best. Plus - it kinda defeats the whole idea… It is way quicker to add the ratings in manually (…), one by one. Not having to enter stuff manually is the reason to have metadata agents in the first place, so…
Does it make sense now? If not, try look up links like the one in the other thread:
https://meta.plex.tv/m/4463894?lang=en&ratings=1&reviews=1&extras=1
And perhaps try other movies too, the parameter at the end is the TMDb id. Then compare that info to the actual rating on IMDb site. Watch the meta.plex.tv links over time - you will see that they rarely (never?) change. The ratings are static.
@JasonNalley Good to hear some stuff is still working 
Plex did however officially retire support for plugins despite repeated outcries from frustrated users who’s setup depended on these (for metadata amongst other things). My guess is your setup is running on borrowed time, but I can’t say.
Staff locked thread on resuming support for plugins here, with a very definite “no”:
https://forums.plex.tv/t/for-all-that-is-holy-please-reconsider-plugin-support/312431/121
Some plugins like sub-zero for subtitles, seems to have managed to make their functionality independent (enough) of Plex and are still working. No idea if that will stick, but I hope so.
It was “Plug-Ins” that were removed, not agents and subtitle things… And I believe it was because of all of the Piracy related content that the Plug-Ins were doing. As far as I’m aware, and from what others (Mods and Staff) the MetaData Agents, as long as they’re kept up to date, should still work… If they remove support for them in the future, v0v, lets just hope they replace it with another Agent, specifically ones covering Anime and Porn…
In short: Plex’ server is the problem. Nothing else.
The 404 errors have nothing to do with either RT or imdb ratings. And, RT ratings are just as incorrect as imdb ratings. Just as imdb ratings, they come from meta.plex.tv server. The data on that server never seems to get updated, once set (if set at all).
Freebase have nothing to do with ratings. Again, these come from meta.plex.tv server. The ratings do not come from imdb, not from freebase. There is no request from your Plex media server to imdb or RT. Plex media server / agents request them from Plex’ own server. Which kinda makes sense. If only Plex would $%# update the darn thing at some sane interval…
Even once a week would be awesome.
Doesn’t look like Plex staff interact with regular customers… Or offer any channel to submit bug reports.
If you have some magic channel to contact Plex staff, could you ask them if they ever plan to fix this?
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.
