Where is the icon to press to enable remote access

General Discussions
1

I am looking at the help section. It says to be sure I am signed in to my account, and to press Enable Remote Access.

I do not see anything on the page that opened that says Enable Remote Access.

The page that opened shows lots of icons for shows or movies.

Where cn I find the button to press to Enable Remote Access?

Thank you.

2

remote access is enabled on the PMS server itself
same place it’s configured

3

I’m sorry, I don’t know what this means. What is a PMS server? Is that a device I have to configure?

My goal is to be able to watch through Plex when I am out of town.

I have Plex on my PC and the page opened in the Chrome browser. I am signed in to the account. I pressed the tools icon in the top right.

Now there is a list on the left of the screen.
It starts with Dashboard.

The second section says Settings.
The second item says Remote Access and there is a green checkmark next to it.

When I try to use Plex when I am away from home (on a cellular device), it says Plex is offline. When I try to use Plex at home on a tablet on the same network as Plex, it works fine.

How can I get it set up so I can use it away from home?

Does this company have a help team? I could not find a way to contact them except this.

4

The green check mark indicates it’s active.
On your phone turn off WIFI that way it connects through the cell network and see if it works.

5

Thanks, ok. I restarted the phone, turned off wifi, using cellular connection only, and it magically connected correctly to Plex and is showing what I expected to see.

I also tried it with a tablet using the phone’s cellular connection, and it worked.

You can only imagine how “PMS server” looks at first glance to someone who doesn’t know Plex insider slang ;). I admit, some very rude words came to mind :).

Thank so much, now I’m set for my trip. If this works right while we’re away, I will feel it was worth the money to get the lifetime subscription. I appreciate the very quick response.

6

That PMS system needs to remain on for it to work…
If it goes to sleep, hibernate, or shuts down it wont work.

That maybe why when your gone it didn’t work.

7

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