My Plex server can find metadata and posters for movies and TV shows just fine. However, for the TV show Burning ice (2017), it can only seem to find metadata, but no poster. There’s a poster available in the TVDB though: https://www.thetvdb.com/series/burning-ice.
Many people are seeing the same thing. I haven’t seen anyone from Plex chime in, but I’ve seen 5+ threads now mentioning people are having problems with this (myself included). Hopefully it’s fixed ASAP!
Oh apparently the log files failed to upload. So I’ll just paste them here then.
Plex Media Scanner.log:
Jun 04, 2018 06:47:43.242 [0x14dc3ebff700] INFO - /usr/lib/plexmediaserver/Plex Media Scanner --scan --section 4 --directory /media/TV/Burning Ice --refresh --item 32892 --force
Jun 04, 2018 06:47:43.260 [0x14dc4a40a800] DEBUG - Opening 20 database sessions to library (com.plexapp.plugins.library), SQLite 3.13.0, threadsafe=1
Jun 04, 2018 06:47:43.483 [0x14dc4a40a800] DEBUG - Scanning TV Series using en(Plex Series Scanner) with 12 current media items and 1 section locations in the database...
Jun 04, 2018 06:47:43.484 [0x14dc3c2f1700] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/notify/cullTimeline?librarySectionID=4&sinceTime=1528118863
Jun 04, 2018 06:47:43.489 [0x14dc3c2f1700] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/notify/cullTimeline?librarySectionID=4&sinceTime=1528118863
Jun 04, 2018 06:47:43.574 [0x14dc4a40a800] DEBUG - Performing a scan with 'Plex Series Scanner' (language: en virtual: 0).
Jun 04, 2018 06:47:43.574 [0x14dc4a40a800] DEBUG - * Scanning /media/TV/Burning Ice
Jun 04, 2018 06:47:43.575 [0x14dc4a40a800] DEBUG - * Scanning directory /media/TV/Burning Ice (parent: yes)
Jun 04, 2018 06:47:43.576 [0x14dc4a40a800] DEBUG - Adding subdirectory for scanner: "/media/TV/Burning Ice/Season 1"
Jun 04, 2018 06:47:43.582 [0x14dc4a40a800] DEBUG - Skipping over directory 'Burning Ice', as nothing has changed; removing 0 media items from map.
Jun 04, 2018 06:47:43.582 [0x14dc3c2f1700] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20Burning%20Ice
Jun 04, 2018 06:47:43.584 [0x14dc3c2f1700] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20Burning%20Ice
Jun 04, 2018 06:47:43.585 [0x14dc4a40a800] DEBUG - * Scanning directory /media/TV/Burning Ice/Season 1 (parent: yes)
Jun 04, 2018 06:47:43.585 [0x14dc4a40a800] DEBUG - Adding file for scanner: "/media/TV/Burning Ice/Season 1/Burning Ice - S01E01 - 1.mkv"
Jun 04, 2018 06:47:43.585 [0x14dc4a40a800] DEBUG - Adding file for scanner: "/media/TV/Burning Ice/Season 1/Burning Ice - S01E02 - 2.mkv"
Jun 04, 2018 06:47:43.585 [0x14dc4a40a800] DEBUG - Adding file for scanner: "/media/TV/Burning Ice/Season 1/Burning Ice - S01E03 - 3.mkv"
Jun 04, 2018 06:47:43.585 [0x14dc4a40a800] DEBUG - Adding file for scanner: "/media/TV/Burning Ice/Season 1/Burning Ice - S01E04 - 4.mkv"
Jun 04, 2018 06:47:43.586 [0x14dc4a40a800] DEBUG - Adding file for scanner: "/media/TV/Burning Ice/Season 1/Burning Ice - S01E05 - 5.mkv"
Jun 04, 2018 06:47:43.586 [0x14dc4a40a800] DEBUG - Adding file for scanner: "/media/TV/Burning Ice/Season 1/Burning Ice - S01E06 - 6.mkv"
Jun 04, 2018 06:47:43.586 [0x14dc4a40a800] DEBUG - Adding file for scanner: "/media/TV/Burning Ice/Season 1/Burning Ice - S01E07 - 7.mkv"
Jun 04, 2018 06:47:43.586 [0x14dc4a40a800] DEBUG - Adding file for scanner: "/media/TV/Burning Ice/Season 1/Burning Ice - S01E08 - 8.mkv"
Jun 04, 2018 06:47:43.586 [0x14dc4a40a800] DEBUG - Adding file for scanner: "/media/TV/Burning Ice/Season 1/Burning Ice - S01E09 - 9.mkv"
Jun 04, 2018 06:47:43.586 [0x14dc4a40a800] DEBUG - Adding file for scanner: "/media/TV/Burning Ice/Season 1/Burning Ice - S01E10 - 10.mkv"
Jun 04, 2018 06:47:43.586 [0x14dc4a40a800] DEBUG - Adding file for scanner: "/media/TV/Burning Ice/Season 1/Burning Ice - S01E11 - 11.mkv"
Jun 04, 2018 06:47:43.586 [0x14dc4a40a800] DEBUG - Adding file for scanner: "/media/TV/Burning Ice/Season 1/Burning Ice - S01E12 - 12.mkv"
Jun 04, 2018 06:47:43.591 [0x14dc4a40a800] DEBUG - Skipping over directory 'Burning Ice/Season 1', as nothing has changed; removing 12 media items from map.
Jun 04, 2018 06:47:43.591 [0x14dc3c2f1700] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20Burning%20Ice%2FSeason%201
Jun 04, 2018 06:47:43.595 [0x14dc3c2f1700] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20Burning%20Ice%2FSeason%201
Jun 04, 2018 06:47:43.595 [0x14dc4a40a800] DEBUG - Removing 0 media items that were left.
Jun 04, 2018 06:47:43.596 [0x14dc4a40a800] DEBUG - Removing 0 directories that were left.
Jun 04, 2018 06:47:43.609 [0x14dc4a40a800] DEBUG - Refreshing metadata for 'Burning Ice' (agent: com.plexapp.agents.thetvdb)
Jun 04, 2018 06:47:43.609 [0x14dc4a40a800] DEBUG - Refreshing GUID: 'com.plexapp.agents.thetvdb://335647?lang=en'
Jun 04, 2018 06:47:43.609 [0x14dc3c2f1700] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/notify/changeItemState?librarySectionID=4&metadataItemID=32892&metadataType=2&state=3&metadataState=queued
Jun 04, 2018 06:47:43.609 [0x14dc4a40a800] DEBUG - HTTP requesting GET http://127.0.0.1:32400/system/agents/update?mediaType=2&force=1&guid=com%2Eplexapp%2Eagents%2Ethetvdb%3A%2F%2F335647%3Flang%3Den&id=32892
Jun 04, 2018 06:47:43.611 [0x14dc3c2f1700] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/notify/changeItemState?librarySectionID=4&metadataItemID=32892&metadataType=2&state=3&metadataState=queued
Jun 04, 2018 06:47:43.630 [0x14dc4a40a800] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/system/agents/update?mediaType=2&force=1&guid=com%2Eplexapp%2Eagents%2Ethetvdb%3A%2F%2F335647%3Flang%3Den&id=32892
com.plexapp.agents.thetvdb.log:
2018-06-04 06:47:43,636 (14777e776700) : DEBUG (runtime:717) - Handling request GET /:/plugins/com.plexapp.agents.thetvdb/messaging/function/X0FnZW50S2l0OlVwZGF0ZU1ldGFkYXRh/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoxCmRpY3QKMTAKczIKZW5zNApsYW5nYjFzNQpmb3JjZWIwczgKcGVyaW9kaWNzNQozMjg5MnM0CmRiaWRpMApzNwp2ZXJzaW9ubnMxMApwYXJlbnRHVUlEbnM4CnBhcmVudElEczcKVFZfU2hvd3MxMAptZWRpYV90eXBlczQzCmNvbS5wbGV4YXBwLmFnZW50cy50aGV0dmRiOi8vMzM1NjQ3P2xhbmc9ZW5zNApndWlkczYKMzM1NjQ3czIKaWRyMAo_
2018-06-04 06:47:43,650 (14777e776700) : DEBUG (runtime:814) - Found route matching /:/plugins/com.plexapp.agents.thetvdb/messaging/function/X0FnZW50S2l0OlVwZGF0ZU1ldGFkYXRh/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoxCmRpY3QKMTAKczIKZW5zNApsYW5nYjFzNQpmb3JjZWIwczgKcGVyaW9kaWNzNQozMjg5MnM0CmRiaWRpMApzNwp2ZXJzaW9ubnMxMApwYXJlbnRHVUlEbnM4CnBhcmVudElEczcKVFZfU2hvd3MxMAptZWRpYV90eXBlczQzCmNvbS5wbGV4YXBwLmFnZW50cy50aGV0dmRiOi8vMzM1NjQ3P2xhbmc9ZW5zNApndWlkczYKMzM1NjQ3czIKaWRyMAo_
2018-06-04 06:47:43,651 (14777e776700) : DEBUG (model:32) - Loading model with GUID com.plexapp.agents.thetvdb://335647?lang=en
2018-06-04 06:47:43,653 (14777e776700) : DEBUG (model:234) - Deserializing from /config/Library/Application Support/Plex Media Server/Metadata/TV Shows/b/8daecc1356163d5d8d7c2e157a2dc7b6e50600b.bundle/Contents/com.plexapp.agents.thetvdb/Info.xml
2018-06-04 06:47:43,674 (14777e776700) : DEBUG (networking:166) - Requesting 'http://127.0.0.1:32400/library/metadata/32892/tree'
2018-06-04 06:47:43,708 (14777e776700) : INFO (__init__:785) - def update()
2018-06-04 06:47:43,709 (14777e776700) : DEBUG (networking:166) - Requesting 'https://tvdb2.plex.tv/login'
2018-06-04 06:47:43,815 (14777e776700) : DEBUG (networking:161) - Fetching 'https://tvdb2.plex.tv/series/335647?lang=en' from the HTTP cache
2018-06-04 06:47:43,839 (14777e776700) : DEBUG (networking:161) - Fetching 'http://127.0.0.1:32400/services/tmdb?uri=%2Ffind%2F335647%3Fexternal_source%3Dtvdb_id' from the HTTP cache
2018-06-04 06:47:43,860 (14777e776700) : DEBUG (networking:161) - Fetching 'https://tvdb2.plex.tv/series/335647/actors' from the HTTP cache
2018-06-04 06:47:43,871 (14777e776700) : DEBUG (preferences:258) - Loaded preferences from DefaultPrefs.json
2018-06-04 06:47:43,872 (14777e776700) : DEBUG (preferences:178) - Loaded the user preferences for com.plexapp.agents.thetvdb
2018-06-04 06:47:43,883 (14777e776700) : DEBUG (networking:166) - Requesting 'https://meta.plex.tv/tv_e/335647/burning+ice/2017'
2018-06-04 06:47:43,978 (14777e776700) : ERROR (networking:219) - Error opening URL 'https://meta.plex.tv/tv_e/335647/burning+ice/2017'
2018-06-04 06:47:43,994 (14777e776700) : DEBUG (networking:161) - Fetching 'https://tvdb2.plex.tv/series/335647/episodes?page=1' from the HTTP cache
2018-06-04 06:47:44,010 (14777e776700) : INFO (__init__:902) - Show ordering is: aired
2018-06-04 06:47:44,011 (14777e776700) : DEBUG (threadkit:234) - Starting a parallel task set named UpdateEpisodes with 12 tasks
2018-06-04 06:47:44,054 (14777d07c700) : DEBUG (networking:161) - Fetching 'https://tvdb2.plex.tv/episodes/6336488?lang=en' from the HTTP cache
2018-06-04 06:47:44,062 (14777e274700) : DEBUG (networking:161) - Fetching 'https://tvdb2.plex.tv/episodes/6336490?lang=en' from the HTTP cache
2018-06-04 06:47:44,068 (14777ce7b700) : DEBUG (networking:161) - Fetching 'https://tvdb2.plex.tv/episodes/6336489?lang=en' from the HTTP cache
2018-06-04 06:47:44,075 (14777cc7a700) : DEBUG (networking:161) - Fetching 'https://tvdb2.plex.tv/episodes/6336491?lang=en' from the HTTP cache
2018-06-04 06:47:44,103 (14777e274700) : INFO (__init__:1025) - Season Extra XML is empty - therefore, no episode XML
2018-06-04 06:47:44,111 (14777ce7b700) : INFO (__init__:1025) - Season Extra XML is empty - therefore, no episode XML
2018-06-04 06:47:44,124 (14777d07c700) : INFO (__init__:1025) - Season Extra XML is empty - therefore, no episode XML
2018-06-04 06:47:44,138 (14777cc7a700) : INFO (__init__:1025) - Season Extra XML is empty - therefore, no episode XML
2018-06-04 06:47:44,165 (14777ce7b700) : DEBUG (networking:161) - Fetching 'https://tvdb2.plex.tv/episodes/6336493?lang=en' from the HTTP cache
2018-06-04 06:47:44,172 (14777d07c700) : DEBUG (networking:161) - Fetching 'https://tvdb2.plex.tv/episodes/6336494?lang=en' from the HTTP cache
2018-06-04 06:47:44,179 (14777e274700) : DEBUG (networking:161) - Fetching 'https://tvdb2.plex.tv/episodes/6336492?lang=en' from the HTTP cache
2018-06-04 06:47:44,215 (14777cc7a700) : DEBUG (networking:161) - Fetching 'https://tvdb2.plex.tv/episodes/6336495?lang=en' from the HTTP cache
2018-06-04 06:47:44,227 (14777e274700) : INFO (__init__:1025) - Season Extra XML is empty - therefore, no episode XML
2018-06-04 06:47:44,244 (14777d07c700) : INFO (__init__:1025) - Season Extra XML is empty - therefore, no episode XML
2018-06-04 06:47:44,248 (14777ce7b700) : INFO (__init__:1025) - Season Extra XML is empty - therefore, no episode XML
2018-06-04 06:47:44,256 (14777cc7a700) : INFO (__init__:1025) - Season Extra XML is empty - therefore, no episode XML
2018-06-04 06:47:44,292 (14777d07c700) : DEBUG (networking:161) - Fetching 'https://tvdb2.plex.tv/episodes/6336497?lang=en' from the HTTP cache
2018-06-04 06:47:44,298 (14777e274700) : DEBUG (networking:161) - Fetching 'https://tvdb2.plex.tv/episodes/6336496?lang=en' from the HTTP cache
2018-06-04 06:47:44,304 (14777ce7b700) : DEBUG (networking:161) - Fetching 'https://tvdb2.plex.tv/episodes/6336498?lang=en' from the HTTP cache
2018-06-04 06:47:44,310 (14777cc7a700) : DEBUG (networking:161) - Fetching 'https://tvdb2.plex.tv/episodes/6336499?lang=en' from the HTTP cache
2018-06-04 06:47:44,343 (14777d07c700) : INFO (__init__:1025) - Season Extra XML is empty - therefore, no episode XML
2018-06-04 06:47:44,349 (14777e274700) : INFO (__init__:1025) - Season Extra XML is empty - therefore, no episode XML
2018-06-04 06:47:44,356 (14777ce7b700) : INFO (__init__:1025) - Season Extra XML is empty - therefore, no episode XML
2018-06-04 06:47:44,364 (14777cc7a700) : INFO (__init__:1025) - Season Extra XML is empty - therefore, no episode XML
2018-06-04 06:47:44,365 (14777e776700) : DEBUG (threadkit:244) - Parallel task set UpdateEpisodes ended
2018-06-04 06:47:44,381 (14777e776700) : DEBUG (networking:161) - Fetching 'https://tvdb2.plex.tv/series/335647/images?lang=en' from the HTTP cache
2018-06-04 06:47:44,406 (14777e776700) : DEBUG (networking:161) - Fetching 'https://tvdb2.plex.tv/series/335647/images/query?keyType=series&lang=en' from the HTTP cache
2018-06-04 06:47:44,421 (14777e776700) : DEBUG (threadkit:234) - Starting a parallel task set named DownloadImages with 1 tasks
2018-06-04 06:47:44,428 (14777ce7b700) : DEBUG (networking:166) - Requesting 'https://thetvdb.com/banners/'
2018-06-04 06:47:45,314 (14777ce7b700) : ERROR (networking:219) - Error opening URL 'https://thetvdb.com/banners/'
2018-06-04 06:47:45,315 (14777ce7b700) : INFO (__init__:1082) - HTTP Error 403: Forbidden
2018-06-04 06:47:45,317 (14777e776700) : DEBUG (threadkit:244) - Parallel task set DownloadImages ended
2018-06-04 06:47:45,319 (14777e776700) : INFO (__init__:1118) - Series Extra XML is empty - therefore, no season XML
2018-06-04 06:47:45,370 (14777e776700) : DEBUG (model:229) - Serializing to /config/Library/Application Support/Plex Media Server/Metadata/TV Shows/b/8daecc1356163d5d8d7c2e157a2dc7b6e50600b.bundle/Contents/com.plexapp.agents.thetvdb/Info.xml
2018-06-04 06:47:45,373 (14777e776700) : DEBUG (runtime:88) - Sending packed state data (583 bytes)
2018-06-04 06:47:45,374 (14777e776700) : DEBUG (runtime:924) - Response: [200] str, 16 bytes
I’m having the issue as well, for a few shows now. Additionally, when I open Plex on my Fire TV and select the newly added show that has no image from the “Recently Added” section, it crashes Plex. I’ve tried everything, short of manually adding a poster. I don’t think the image issue is with Plex but with thetvtd because I have the issue on Plex cloud as well, which is an older version. Is there a main thread for this issue?
Same issue here as well. It’s doing it for all newly added shows.
Same here. Only tvdb
Same same. +1 etc. 
Same issue
TVDB mentioned “seems there might be an issue” on twitter but nothing for a couple of days…
