Why can't PMP stay full screen (Windows 10) (Not answered as stated :( )

@tobiashieta said:
ok I have an idea what it can be. I will see if I can sort it out - but since holidays start soon it might not be until after that.

@tobiashieta always thought you tech guys didn’t care for the holidays! :smiley:

But speaking of that Merry Christmas (and New Year) for you all.
Hope you tech guys will start 2017 with a stable PMP build :)>-
In the mean time i’ll roll back to PMP 1.1.7.

I saw and downloaded a brand new “PlexMediaPlayer-1.2.2.555-d1355001” dated today. I saw the changelog, but has anyone tried it to see if helped with any of these issues? I am at work so I haven’t tried it yet.

It has not. We did very very small changes to 1.2.2 since we don’t want any surprises this close to the holidays.

@tobiashieta said:
It has not. We did very very small changes to 1.2.2 since we don’t want any surprises this close to the holidays.

Thank you for what you all do. I think most of us understand that programs like this are not trivial undertakings.

Have a good holiday yourselves!

Good deal @tobiashieta. I just turned everything on again and PMP was doing the quick resize back and forth. I took a short video but I’ll hold off on posting it if you think you know what could be causing this. I appreciate you looking into this. Merry Christmas and enjoy your holidays.

@ffhjansen, I’ve rolled back to 1.1.7 on my Win 10 PC and it still does this. Do you and @KaraokeAmerica by chance have Always On Top selected in Settings? I’m trying to narrow down why mine is doing the flickering back and forth sometimes and sometimes it just looks like your screenshot.

@mglaird said:
Good deal @tobiashieta. I just turned everything on again and PMP was doing the quick resize back and forth. I took a short video but I’ll hold off on posting it if you think you know what could be causing this. I appreciate you looking into this. Merry Christmas and enjoy your holidays.

@ffhjansen, I’ve rolled back to 1.1.7 on my Win 10 PC and it still does this. Do you and @KaraokeAmerica by chance have Always On Top selected in Settings? I’m trying to narrow down why mine is doing the flickering back and forth sometimes and sometimes it just looks like your screenshot.

I do have “Always on top” selected.

This reminded me of something odd my 1.1.7 did yesterday though. When I came back to it yesterday and found it windowed in the top left corner I was unable to go “full screen” with it. I could full screen, window it (border around it), but not the normal, FULL SCREEN that PMP usually has where it covers the task bar etc. When I went back in and look at the settings, the “full screen” setting was UNCHECKED. I did NOT do that myself and the second I clicked it back on, it went fullscreen on its own immediately.

This version ran flawlessly prior to the 1.2 updates being installed. Now even after uninstalls, reboots, reinstalls of 1.1.7, some of the odd behavior of 1.2 has been retained. No idea what to make of that. The only thing I am seeing that I didn’t expect to see is that I am now having audio synch issues again. I recall that being an older topic. I’ll have to go back and see what resolved it last time.

@KaraokeAmerica I’ve seen the same on mine a few times where the Fullscreen option is unchecked though I never unchecked it. When you rolled back to 1.1.7, did you remember to go check your conf file? When I rolled back, it created a new conf file so I had to go back in and set my audio delay to 250ms like I had it before, for both regular audio delay and 24Hz audio delay. Perhaps that’s what has happened with yours.

@mglaird said:
@KaraokeAmerica I’ve seen the same on mine a few times where the Fullscreen option is unchecked though I never unchecked it. When you rolled back to 1.1.7, did you remember to go check your conf file? When I rolled back, it created a new conf file so I had to go back in and set my audio delay to 250ms like I had it before, for both regular audio delay and 24Hz audio delay. Perhaps that’s what has happened with yours.

I have never done this. I am not familiar with this file.

@KaraokeAmerica said:

@mglaird said:
@KaraokeAmerica I’ve seen the same on mine a few times where the Fullscreen option is unchecked though I never unchecked it. When you rolled back to 1.1.7, did you remember to go check your conf file? When I rolled back, it created a new conf file so I had to go back in and set my audio delay to 250ms like I had it before, for both regular audio delay and 24Hz audio delay. Perhaps that’s what has happened with yours.

I have never done this. I am not familiar with this file.

Hmm, if you’ve never messed with this file yet it worked fine before then this might not be what you’re looking for. But just in case, here is the location and what my conf file looks like.

Go to Users/[Your User]/AppData/Local/PlexMediaPlayer (the AppData folder is a hidden folder so you’ll need to turn on View Hidden Files and Folders if you haven’t already). Then open the plexmediaplayer.conf file in Notepad.

Once it’s open, scroll all the way to the bottom and you’ll see the Video section and all its options. The two I highlighted are the two I changed for my system. At the default of 0, the audio is slightly out of sync enough to be noticeable and annoying. It’s just right for my system at 250 for both 24Hz media and 30Hz media. Obviously it’s a trial and error of setting a delay, saving, playing something, and then tweaking it from there to find what’s best for yours. I hope this helps but if not, well… at least you know where this file is now.

@mglaird said:
Good deal @tobiashieta. I just turned everything on again and PMP was doing the quick resize back and forth. I took a short video but I’ll hold off on posting it if you think you know what could be causing this. I appreciate you looking into this. Merry Christmas and enjoy your holidays.

@ffhjansen, I’ve rolled back to 1.1.7 on my Win 10 PC and it still does this. Do you and @KaraokeAmerica by chance have Always On Top selected in Settings? I’m trying to narrow down why mine is doing the flickering back and forth sometimes and sometimes it just looks like your screenshot.

I have indeed noticed the same strange resizing issues in 1.1.7 as i had in 1.2.x.
I think this is rather strange because i really know for sure the issue wasn’t the issue before?

Unfortunately i don’t have the stable reease installer before 1.1.7 not anymore to test if it wasn’t in that version.
Anyone has that version?

@mglaird said:

@KaraokeAmerica said:

@mglaird said:
@KaraokeAmerica I’ve seen the same on mine a few times where the Fullscreen option is unchecked though I never unchecked it. When you rolled back to 1.1.7, did you remember to go check your conf file? When I rolled back, it created a new conf file so I had to go back in and set my audio delay to 250ms like I had it before, for both regular audio delay and 24Hz audio delay. Perhaps that’s what has happened with yours.

I have never done this. I am not familiar with this file.

Hmm, if you’ve never messed with this file yet it worked fine before then this might not be what you’re looking for. But just in case, here is the location and what my conf file looks like.

Go to Users/[Your User]/AppData/Local/PlexMediaPlayer (the AppData folder is a hidden folder so you’ll need to turn on View Hidden Files and Folders if you haven’t already). Then open the plexmediaplayer.conf file in Notepad.

Once it’s open, scroll all the way to the bottom and you’ll see the Video section and all its options. The two I highlighted are the two I changed for my system. At the default of 0, the audio is slightly out of sync enough to be noticeable and annoying. It’s just right for my system at 250 for both 24Hz media and 30Hz media. Obviously it’s a trial and error of setting a delay, saving, playing something, and then tweaking it from there to find what’s best for yours. I hope this helps but if not, well… at least you know where this file is now.

Thank you for that info!

You are correct though that since I have never had to do this before I don’t think this is my issue. When I play a movie it will start out properly and over time it drifts out of synch. It isn’t a steady, fixed amount of time throughout playback. To “fix it” all I need to do is pause it for a couple seconds (or hit stop) then resume and it is back in synch for a while. I have no clue what causes it. I can’t detect a pattern, but sometimes it seems like I can watch something and not see this at all…again, with no detectable reason for the difference. I wonder if it’s HD vs SD for example…don’t know, but I recall a thread about this issue in PMP. I’m going to have to try to find that I think.

@tobiashieta said:
ok I have an idea what it can be. I will see if I can sort it out - but since holidays start soon it might not be until after that.

@tobiashieta any updates on this issue?

Normally i don’t wanna mess with Windows driver stuff but because this issue on my Big Screen is really annoying i found “Custom Resolution Utility” and it seems to be working on Windows 10 overriding the EDID info.

monitortests.com/forum/Thread-Custom-Resolution-Utility-CRU

I have just removed all NOT used resolution (for my receiver and tv) so Windows doesn’t have to choose. It seems to work for now. Will update you after a week if it still works out or that there are some bugs to report.

Ps. Using this utility is at own risk! I didn’t write it and i defenately can not support it. But i wanted to share it with you guys :smiley:

I am still running a prior PMP version (v1.1.7) due to the AFAIK still unresolved issues with v1.2. It is still no perfect. It does stay full screen through power cycles and I can go in the next day, turn on all my stuff and PMP is still full screen.

However, if it does leave full screen for some reason, like Windows updates forces a reboot for example, (other reasons not fully understood yet) not only is PMP windowed, but the option to be “Full Screen” is unchecked in options as if it was manually done. No idea why.

I know how to fix it easily enough via remote and I’m back in business, but I’m still at a loss as to why some of this stuff happens. Hopefully the next update will be an all-encompassing fix.

@ffhjansen said:
Normally i don’t wanna mess with Windows driver stuff but because this issue on my Big Screen is really annoying i found “Custom Resolution Utility” and it seems to be working on Windows 10 overriding the EDID info.

monitortests.com/forum/Thread-Custom-Resolution-Utility-CRU

I have just removed all NOT used resolution (for my receiver and tv) so Windows doesn’t have to choose. It seems to work for now. Will update you after a week if it still works out or that there are some bugs to report.

Ps. Using this utility is at own risk! I didn’t write it and i defenately can not support it. But i wanted to share it with you guys :smiley:

Above seemed to do alot of positive on V1.7 so i tryed to upgrade to V1.2.2 but all full screen issues are still there so i deleted the utility.

Hope @tobiashieta will inform us soon about the status of this (really annoying) issue.

Anybody heard anything new on this? Is anyone using the latest version unhindered?

@KaraokeAmerica said:
Anybody heard anything new on this? Is anyone using the latest version unhindered?

Crickets…

I gave up and switched to Plex on Kodi. My wife got tired (as did I) of having to adjust the setting every time we turned our A/V setup off then back on.

Maybe many folks issues here can be attributed to the TV EDID problem where it basically stops being a monitor when powered off. Could cause PMP to try to fullscreen to an incorrect resolution and then get yanked out when it gets powered on to the correct one.

@Xen0sys said:
Maybe many folks issues here can be attributed to the TV EDID problem where it basically stops being a monitor when powered off. Could cause PMP to try to fullscreen to an incorrect resolution and then get yanked out when it gets powered on to the correct one.

Maybe except that this problem didn’t exist with Plex until v1.2 came out even with the same TV. The versions before that worked fine as does the v1.1.7 I went back to for now.

I will say that if the HTPC has some other program “pop up” while Plex is running (or reboots of course…I use an Asus HDMI stick) it will also lose full screen regardless of what the TV does, but that is rare. Turning the TV on or off never had this effect prior to v1.2.

Frankly, if this were the ONLY issue I’d probably stick with the newer version as it doesn’t have the audio synch issue that earlier versions have when playing some HD video, but it’s not the only issue. I’d have to dig back through to see what else, but there were several threads about it when it came out a few months back.

Last time I took a look at this, I couldn’t reproduce it. Do you have any reproduction instructions that are sure to work?