Why do files not add to Library despite following directions?

Plex Media Server NAS & Devices
1

Server Version#: 4.49.2
Player Version#: ???

I am running plex on a Raspi4 on Raspbian. I followed the instructions to the T, as in, creating a folder called /Media, then TV Shows and Music underneath, changing all permissions to plex:plex, and putting media in those folders. No matter how times I try to add the folder, it just shows it greyed out. Why is not working as advertised?

Thanks,
Steve

2

Where is it shown greyed out?
In Plex when you are trying to add it to the Library?
A screenshot may help.

3

Hi,
Thanks for your response. Here is a screenshot of what it does when I try to add media.

Screenshot_20210106_091522
Screenshot_20210106_091522851×588 26 KB

In this pic it shows the / for some reason but when I click on /Media it’s exactly the same files.

4

Can anybody else successfully add media to this ■■■■■? Ridiculous …

5

It looks like your permissions are not properly set (despite your OP).
Are those media folders (/Music/, /TV Shows …) mounted from an external drive?
You might want to review how you mounted them to verify the plex user can really see/access them.

Otherwise… please curb it down a notch. Ranting is not helping in any way…

6

A few hundred thousand users do every day.

I don’t know Linux well enough to help you. I thought someone else would have jumped in by now.

7

May I be of assistance here?

1 Like
8

I will jump ahead with the CliffsNotes:

ASSUMING this an ext4 or xfs filesystem

  1. Unmount the drive
  2. sudo chmod 755 /Media (base permissions must allow traversal)
  3. Mount the drive
  4. sudo find /Media -type d -exec chmod 755 {} \;
  5. sudo find /Media -type f -exec chod 644 {} \;

IF NTFS

  1. Unmount the drive
  2. sudo chmod 755 /Media (base permissions must allow traversal)
  3. Mount the drive
9

Hi Chuck,
Thanks very much for your reply. I had almost given up on it :wink: But anyhow, the box ‘wandered off’ so I’m going to have start from scratch. No clue what happened to it.

I’ll give those commands a try, although I have already made plex:plex the owner of everything but perhaps the other ones with help.

Thanks very much,
Steve

10

Hi,
I reinstalled and with those commands it was able to see my USB flash media mounted at /Media. Now I can go to the plex website, and it shows my server in the left pane, and it IS opened because I can access it with my domain name, yet when I try to connect I get this:

You must be lost

We can’t find the page you’re looking for

I’m not lost. Plex can not see this server which is blatantly open and obvious. No plex, YOU are lost.

11

“You are lost” comes from the browser.

When you see it, look at the URL address bar. It’s probably full.

The browser is caching stuff and making a mess.

Try running with an incognito window and see if you replicate the behavior.

If so, next Download the Logs ZIP file and attach them please.

12

Hi,
Thanks very much for the info. Well it straightened out by itself somehow … I can see the two Media directories that are there and thumbnails for music and videos, but when I click on a music folder it says in red “Unavailable” and if I click a video it says “Please check that the file exists and the necessary drive is mounted.” But it shows the thumbnails, so I don’t why it won’t play them.
Thanks,
Steve

13

Well once again, I have no idea how, but without any thing changing it’s now playing music and videos! It’s like the egg timer chimed and everything snapped into place!

Thanks ChuckPa for your help. I look forward to enjoying Plex now.

Thanks,
Steve

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