I paid $99 a year ago for full Plex and so many big movies i have don’t have trailers for them. What gives? Its the only reason I paid the $99.
In what type of library have you added those movies and what agent is it using?
See ⋮ > Manage Library > Edit... – you can find the library type on the General tab; the agent is of the library is visible on the Advanced tab.
Online trailers won’t be available if you’re using an “Other Video” type library.
When you’re checking the agent on the Advanced tab, also check if you have enabled Online Extras – otherwise enable it and refresh the library’s metadata.
PS: I suppose you’re using a different account for your server as your Plex Pass isn’t showing with this one.
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