In themoviedb directory, drill all the way down to HTTP.system\CacheInfo and check the permissions on CacheInfo.
same thing. Screenshot: https://drive.google.com/file/d/0B4C93yx0HG3ZbU9xYXluOHBtblk/view?usp=sharing
Itâs been a while, have any of the posters downloaded? If not, go to the first movie and do a manual refresh on just that one.
same thing. Screenshot: https://drive.google.com/file/d/0B4C93yx0HG3ZbU9xYXluOHBtblk/view?usp=sharing
@trevor55189 said:
same thing. Screenshot: https://drive.google.com/file/d/0B4C93yx0HG3ZbU9xYXluOHBtblk/view?usp=sharing
In the Plex Server web app, go to the Movie library, go to the first movie, then do a manual refresh of just that movie.
sorry, didnât mean to send that twice. I did a refresh on the first movie. No poster. And that was one of the ones that actually had a poster before.
on a less related note, I have 316 movies in my movie folder. Plex only shows 312.
also the method I mentioned in my original question with âfix incorrect matchâ no longer does anything.
Well, weâre making headway. Not sure whatâs stopping the pictures from being downloaded though.
Looking through the logs still, and I wonder if the cache needs to be cleared. Take a look at this:
https://support.plex.tv/hc/en-us/articles/202967376-Clearing-Plugin-Channel-Agent-HTTP-Caches
Since there are issues with com.plexapp.agents.themoviedb and com.plexapp.agents.imdb, make a backup of those directories in the cache directory, then delete them. After that, do a refresh on the Movie library.
Sorry to barge in, but what is the difference between âUpdate Libraryâ and âRefresh Allâ. Also, what does âAnalyzeâ and âEmpty Trashâ do?
@kevindd992002 See the following support articles.
Updating vs Refreshing a Library
Library Actions
https://support.plex.tv/hc/en-us/articles/201697363-How-is-Refresh-All-different-from-Update-Library-
https://support.plex.tv/hc/en-us/articles/200289336-Analyze-Media
https://support.plex.tv/hc/en-us/articles/200289326-Emptying-Library-Trash
If you havenât gone through the FAQs, you might want to take a peek.
@kegobeer-plex said:
Looking through the logs still, and I wonder if the cache needs to be cleared. Take a look at this:https://support.plex.tv/hc/en-us/articles/202967376-Clearing-Plugin-Channel-Agent-HTTP-Caches
Since there are issues with com.plexapp.agents.themoviedb and com.plexapp.agents.imdb, make a backup of those directories in the cache directory, then delete them. After that, do a refresh on the Movie library.
you lost me a little bit there. Not sure how to make a backup in the cache directory.
what if i just delete my server, reinstall, and start over?
@trevor55189 said:
@kegobeer-plex said:
Looking through the logs still, and I wonder if the cache needs to be cleared. Take a look at this:https://support.plex.tv/hc/en-us/articles/202967376-Clearing-Plugin-Channel-Agent-HTTP-Caches
Since there are issues with com.plexapp.agents.themoviedb and com.plexapp.agents.imdb, make a backup of those directories in the cache directory, then delete them. After that, do a refresh on the Movie library.
you lost me a little bit there. Not sure how to make a backup in the cache directory.
Just copy those two directories and paste somewhere else.
WOW! That fixed it for most of them. There are still about 37 without posters. Not perfect, but definitely more manageable.
There are other cache directories that might have something to do with artwork downloads. Iâll see what I can dig up and let you know. Glad that you are getting closer!
Go ahead and grab new logs and upload them here, Iâll look for more errors - might help figure out the other agent cache issues.
Sadly this didnât fix anything for me, any other suggestions?
