Server Version#: latest as of 12/12/21
Player Version#: latest on roku as of 12/12/21
I have my plex server running on my desktop, and trying to play videos using plex onto my roku tv in the same room, on the same network. I have been trying to figure out why plex is downgrading the video to SD 480P rather than playing the original (1080P). After doing some digging, I made sure to enable (force) direct play and direct stream, enabled remote access and it says Fully accessible outside your network so it seems that everything is setup correctly yet when I play a video, it only plays in 480P. When playing the video in the bottom left there is a little HD button, when I click it, it allows me to select 1080P (original), but the in the top right of the on screen display it says SD (480P). I selected the three dots to go into settings while the video is playing and found that “limited quality 1mbps” is highlighted. I then followed the link it refers to (plex.tv/relay) and it says that the video is being played through a relay because the server cannot be accessed. Am I missing something? server and player are on the same network. ports have been forwarded and server is accessible outside the network, (even though I’m not), why is it playing via relay?
Figured it out and will leave this up in case anyone else runs into this issue. The problem was that my plex player (my roku tv) was connected to my guest wifi , therefore didn’t have access to the local network. I connected it to the local network wifi and it immediately started streaming in original quality.
I’m not an expert, but this sounds like it may be an issue with you LAN configuration.
Find the LAN IP address of your desktop which is running Plex server. Open a browser and point it at http://[lan_ip_address]:32400/web (Assuming that your Plex server is configured with the standard port assignment).
If this works, point the browser at http://[host_name]:32400/web.
If the first test doesn’t work, you haven’t correctly identified the desktop IP, the port assignments aren’t as expected, or the desktop isn’t connected to your network as you expect.
If the first test works, but the second doesn’t, this indicates that the router either isn’t mapping the host to the appropriate IP address, or may be an issue where the router only maps DNS to the host specified when it originates outside the LAN. Honestly, when it comes to routers, there are lots of issues that may be encountered and, as I said, I’m not an expert.
If you could try those tests to confirm your LAN is properly configured and then reply with info on your LAN and router specs/configuration, that would help.
EDIT: Looks like you got it working. Ignore me.
