Why is Plex Transcoding something that should be easy to pass through?

Server Version#: Version 1.31.1.6733
Player Version#: Current - Nvidia Shield TV Pro

Playback of Return of the King - h.264 with DTS-HDMA… I noted that my receiver showed PCM rather that DTS-HDMA.

Inspecting Playback info - Plex is saying: “Transcode Reason: Direct Play was attempted but failed, fallen back to Transcoding.”

My Shield is set to pass-through - any ideas?

Could be a number of things. Maybe if we knew more about the file specs.

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High 10@L4.2
Format settings : CABAC / 5 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 5 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 4 h 12 min
Bit rate : 18.4 Mb/s
Width : 1 920 pixels
Height : 796 pixels
Display aspect ratio : 2.40:1
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 10 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.503
Stream size : 32.5 GiB (80%)
Writing library : x264 core 132 r2309 3b1f1f7
Encoding settings : cabac=1 / ref=5 / deblock=1:-2:-2 / analyse=0x3:0x133 / me=umh / subme=11 / psy=1 / psy_rd=1.00:0.15 / mixed_ref=1 / me_range=64 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-3 / threads=6 / lookahead_threads=1 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=16 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=240 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=75 / rc=crf / mbtree=1 / crf=16.0 / qcomp=0.60 / qpmin=0 / qpmax=81 / qpstep=4 / vbv_maxrate=62500 / vbv_bufsize=78125 / crf_max=0.0 / nal_hrd=none / ip_ratio=1.40 / aq=1:1.00
Language : English
Default : Yes
Forced : No

Audio
ID : 2
Format : DTS ES XXCH XLL
Format/Info : Digital Theater Systems
Commercial name : DTS-HD Master Audio
Codec ID : A_DTS
Duration : 4 h 12 min
Bit rate mode : Variable
Bit rate : 4 562 kb/s
Channel(s) : 7 channels
Channel layout : C L R Ls Rs LFE Cb
Sampling rate : 48.0 kHz
Frame rate : 93.750 FPS (512 SPF)
Bit depth : 24 bits
Compression mode : Lossless
Stream size : 8.05 GiB (20%)
Language : English
Default : Yes
Forced : No

Text
ID : 3
Format : PGS
Muxing mode : zlib
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 4 h 5 min
Bit rate : 17.5 kb/s
Frame rate : 0.294 FPS
Count of elements : 4340
Stream size : 30.8 MiB (0%)
Language : English
Default : Yes
Forced : No

Is your Shield plugged into the receiver, TV’s will block the DTS.

Yes, of course.

So was asked about the file specs… but no comments on the files specs.

I think it might be because it is a 6.1 DTS-ES. I’ll see if our QA or Android teams have one to test with.

Do you mind sharing the android logs.

FYI, My copies of Star Wars Episode 1 - 6 all have that same audio format and they all direct play. The video is 8-bit H.264, not 10-bit. Blu-ray rip using MakeMKV.

Shield Pro (2015) ← HDMI → Denon AVR-X4300H ← HDMI → LG B7 OLED

Plex app v9.19.0.85. Prior versions worked OK also.

Plex App audio: Passthrough = HDMI
Shield Audio: Auto
Settings → Device Preferences → Display & Sound → Advanced Sound Settings → Available Formats → Auto: Use the formats your audio device reports supporting

To see audio formats the Shield picks up from the attached device, go to Settings → Device Preferences → About → HDMI.

Phantom Menace MediaInfo
Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.1
Format settings                          : CABAC / 4 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 4 frames
Format settings, GOP                     : M=1, N=12
Codec ID                                 : V_MPEG4/ISO/AVC
Duration                                 : 2 h 16 min
Bit rate mode                            : Variable
Bit rate                                 : 30.2 Mb/s
Maximum bit rate                         : 35.6 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 23.976 (24000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.608
Stream size                              : 28.7 GiB (86%)
Language                                 : English
Default                                  : Yes
Forced                                   : No

Audio
ID                                       : 2
Format                                   : DTS ES XXCH XLL
Format/Info                              : Digital Theater Systems
Commercial name                          : DTS-HD Master Audio
Codec ID                                 : A_DTS
Duration                                 : 2 h 16 min
Bit rate mode                            : Variable
Bit rate                                 : 4 815 kb/s
Channel(s)                               : 7 channels
Channel layout                           : C L R Ls Rs LFE Cb
Sampling rate                            : 48.0 kHz
Frame rate                               : 93.750 FPS (512 SPF)
Bit depth                                : 24 bits
Compression mode                         : Lossless
Stream size                              : 4.58 GiB (14%)
Title                                    : dts-HD MA 6.1
Language                                 : English
Default                                  : Yes
Forced                                   : No

Text #1
ID                                       : 3
Format                                   : PGS
Codec ID                                 : S_HDMV/PGS
Codec ID/Info                            : Picture based subtitle format used on BDs/HD-DVDs
Duration                                 : 2 h 16 min
Bit rate                                 : 45.2 kb/s
Frame rate                               : 0.352 FPS
Count of elements                        : 2878
Stream size                              : 44.0 MiB (0%)
Language                                 : English
Default                                  : Yes
Forced                                   : No

Text #2
ID                                       : 4
Format                                   : PGS
Codec ID                                 : S_HDMV/PGS
Codec ID/Info                            : Picture based subtitle format used on BDs/HD-DVDs
Duration                                 : 2 h 16 min
Bit rate                                 : 369 b/s
Frame rate                               : 0.007 FPS
Count of elements                        : 60
Stream size                              : 368 KiB (0%)
Title                                    : Foreign Language - Forced
Language                                 : English
Default                                  : No
Forced                                   : Yes