Why my admin user is now the only one not able to see my server plex

General Discussions Plex Features
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1

Hello,
I have a server plex on a linux on a real server (VM on miniProliant), it worked fine until I could no longer access my server from my admin user on remote access (I can not access the network of my server before a certain time).
The strangest thing is that the other users I manage have yet access to my server (without administrative rights).

Do you know where this problem suddenly can come from?
And do you know how to fix it?

2


That’s what I have when I log in with the administrator user

3

Ha. I have the same problem on my Roku. My Admin(with PIN) will not see my server. All the sub PIN-less managed users login and find the server with no issue at all. I don’t know why. Been that way for months.

4

Start working through this:
https://support.plex.tv/hc/en-us/articles/204604227-Why-can-t-the-Plex-app-find-or-connect-to-my-Plex-Media-Server-

5

@OttoKerner said:
Start working through this:
https://support.plex.tv/hc/en-us/articles/204604227-Why-can-t-the-Plex-app-find-or-connect-to-my-Plex-Media-Server-

I do hope that helps @fidelbas
I looked at the article but couldn’t find anything that would help me. I mean, I can connect, just not with the admin user.

6

@NewPlaza you are right the problem is more complex than that.
If i could directly access to my server, i could restart the plex server, but at the moment i only can access to the web interface of plex and not with my admin user.

7

Then provide logs from your PMS after trying to connect to it from your admin account.

8

Unfortunately I can not because even in the settings I no longer have a server so no more access to the logs or anything from the only administrative account.

9

You can get the logs the old fashion way. Navigate your folders and get them manually. https://support.plex.tv/hc/en-us/articles/200250417 Follow the portion on “Manually Finding Log Files” to find your files. Zip them up and attach it here.

10

Are you using a custom domain name for your server?
Or a VPN?
Or custom cryptographic certificates?

11

It is not that at all, I solve the problem.

Apparently the problem came from my private network and more specifically from the addressing of my plex machine on my network, as soon as I settled down problem and restarted Plex, everything came back to normal.