How do I explain this? Disappearing movies from my Plex server. Delete is turned off. Movies just disappear. Like, a TON of movies are just gone. Can’t find the files in the file system, no where to be found. Some gremlin just ATE them and I’m starting to get PISSED!!! Why would Plex do this? These are not .iso movies some .flac formatted piece of crap. These are .mkv and .mp4 files that go missing.
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So the first question is, Are the files still present on your Hard Disk?
I think you are saying in your post they are not there? Plex does not delete files, unless you tell it to. So if they are just disappearing from your Hard Drive there may be something more serious happening.
No, I just have tons of movies that gone off my drives and out of my database. Nowhere to be found.
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If they are not on your drives I think you may have a larger problem that is not related to Plex.
Plex does not delete files unless you enable it in the menu and then go and select what you want to delete.
@Stephen3001 said:
Plex does not delete files unless you enable it in the menu and then go and select what you want to delete.
True, for the most part… I saw a post here stating PLEX was deleting the wrong files.
So did you delete files from within Plex?
In Library settings do you have “Empty Trash on Scan” selected???
How many HDDs do you have connected to your library???
@jjrjr1 said:
In Library settings do you have “Empty Trash on Scan” selected???
How many HDDs do you have connected to your library???
Yes, this is on and I have 2 different drives that hold data and multiple directories. Nothing terribly complex though. No shared remote drives or anything. Everything is local
@Stephen3001 said:
So did you delete files from within Plex?
I have removed certain movies from within Plex. I usually turn on the option to delete and then turn it off.
This is happening more - I just found that a bunch of my old rare Disney movies are GONE. And they were 1080p movies…NOT HAPPY
Is there old backups of the DB that I could search through to see if I can find these old movies?
LOL
I hate to say it…
BACKUP!!!
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If the media is on a NAS or network share and the share / drive becomes unavailable or the drive letter changes, then the media items may disappear from the library when it is scanned and empty trash setting is enabled. It is just the data within the Plex Media Server that is removed and not the actual media files. A rescan after the media drive / network share becomes available / drive letter corrected should bring the media back again into the library
https://support.plex.tv/articles/200289326-emptying-library-trash/
For network mounted media, it is best the Empty Trash after every scan is not enabled
To understand what has happened best to get logs after restarting the server and running a scan of the library
See
https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/200250417-plex-media-server-log-files/
@sa2000 said:
If the media is on a NAS or network share and the share / drive becomes unavailable or the drive letter changes, then the media items may disappear from the library when it is scanned and empty trash setting is enabled. It is just the data within the Plex Media Server that is removed and not the actual media files. A rescan after the media drive / network share becomes available / drive letter corrected should bring the media back again into the libraryhttps://support.plex.tv/articles/200289326-emptying-library-trash/
For network mounted media, it is best the Empty Trash after every scan is not enabled
To understand what has happened best to get logs after restarting the server and running a scan of the library
See
https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/200250417-plex-media-server-log-files/
There are NO remote/network drives. It’s all local!
@jjrjr1 said:
LOL
I hate to say it…
BACKUP!!!
I get it - juts hard to backup 8TB of data. You expect the application to manage your content instead of mishandle it. I plan for failures of a drive or MB, not for a catastrophic failure of the functionality in the app
@heuster said:
To understand what has happened best to get logs after restarting the server and running a scan of the library
See
https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/200250417-plex-media-server-log-files/There are NO remote/network drives. It’s all local!
Internal HDD/SSD or USB Drives?
To understand what has happened best to get logs after restarting the server and running a scan of the library
See
https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/200250417-plex-media-server-log-files/
maybe a virus?
Or an unsecure Plex server allowing remote access without signing in with someone messing with OP?
Or maybe PLEX is randomly deleting the files. After all, it can delete now.
I understand BUT backup is the key.
I have 40tb of media.
I maintain 2 backup sets of HDDs
One for offsite one locally.
@sa2000 said:
@heuster said:
To understand what has happened best to get logs after restarting the server and running a scan of the library
See
https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/200250417-plex-media-server-log-files/There are NO remote/network drives. It’s all local!
Internal HDD/SSD or USB Drives?
To understand what has happened best to get logs after restarting the server and running a scan of the library
See
https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/200250417-plex-media-server-log-files/
I have done this and attached the logs
