Why won't Plex tech support TiVo issues?

Extremely frustrating to think I wasting money with Plex Pass when it won’t work with TiVo and Plex seems to not even care. It has been over a year now with no response or fix!!! Wtfo?

Some issues with Tivo and LG Netcast were resolved recently in Plex Media Server
See http://forums.plex.tv/discussion/comment/1397452/#Comment_1397452

If you have a problem - please see