Windows 10 Plexconnect + ATV3 - Trailers is unavailable error

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1

Hi,

I’ve spent a day trying to get plexconnect working on Windows 10 + ATV3 and hoping someone might be able to see something in my setup that is wrong or advise on the best way to troubleshoot as I’m not sure what else to do.

I used the Wiki method first and then miapple method (I was not able to add the trailers.der profile and had to use .cer instead) with both resulting in ‘trailers not available’ error when I select Trailers from the apple TV.

Windows 10 (Enterprise 64bit)
IP: 192.168.0.8
Admin rights
Plex Media Server: 0.9.1204
Plexconnect: Latest
Python: 2.7.9
All certificate files located in C:\PlexConnect\assets\certificates (.der and .cer installed)

ATV3 (7.2)
IP: 192.168.0.10

Plexconnect settings.cfg (I had to modify ip_pms, ip_dnsmaster and ip_plexconnect)
[PlexConnect]
enable_plexgdm = True
ip_pms = 192.168.0.8
port_pms = 32400
enable_dnsserver = True
port_dnsserver = 53
ip_dnsmaster = 192.168.0.1
prevent_atv_update = True
enable_plexconnect_autodetect = True
ip_plexconnect = 192.168.0.8
hosttointercept = trailers.apple.com
port_webserver = 80
enable_webserver_ssl = True
port_ssl = 443
certfile = ./assets/certificates/trailers.pem
allow_gzip_atv = False
allow_gzip_pmslocal = False
allow_gzip_pmsremote = True
loglevel = Normal
logpath = .

Plexconnect extract on startup and selection of Trailers
01:17:09 PlexConnect: ***
01:17:09 PlexConnect: PlexConnect
01:17:09 PlexConnect: Press CTRL-C to shut down.
01:17:09 PlexConnect: ***
01:17:09 PlexConnect: started: 01:17:09
01:17:09 PlexConnect: Version: 0.5-dev-020615
01:17:09 PlexConnect: Python: 2.7.9 (default, Dec 10 2014, 12:24:55) [MSC v.1500 32 bit (Intel)]
01:17:09 PlexConnect: Host OS: win32
01:17:09 PlexConnect: PILBackgrounds: Is PIL installed? False
01:17:09 PlexConnect: IP_self: 192.168.0.8
01:17:09 DNSServer: started: 01:17:09
01:17:09 WebServer: started: 01:17:09
01:17:09 WebServer: ***0
1:17:090 1:17:09D NSServer: ***WebServer: WebServer: Serving HTTP on 192.168.0.8 port 80.0
1:17:090 1:17:09D NSServer: DNSServer: Serving DNS on 192.168.0.8 port 53.WebServer: ***0
1:17:09 DNSServer: intercept: [‘trailers.apple.com’] => 192.168.0.8
01:17:09 DNSServer: restrain: [‘mesu.apple.com’, ‘appldnld.apple.com’, ‘appldnld.apple.com.edgesuite.net’] => 127.0.0.1
01:17:09 DNSServer: forward other to higher level DNS: 8.8.8.8
01:17:09 DNSServer: ***
01:17:09 WebServer: started: 01:17:09
01:17:09 WebServer: ***
01:17:09 WebServer: WebServer: Serving HTTPS on 192.168.0.8 port 443.
01:17:09 WebServer: ***
01:17:39 DNSServer: DNS request received!
01:17:39 DNSServer: Source: (‘192.168.0.10’, 60712)
01:17:39 DNSServer: Domain: trailers.apple.com
01:17:39 DNSServer: ***intercept request
01:17:39 DNSServer: -> DNS response: 192.168.0.8

Any ideas/help would be very much appreciated!

Matt

2

Since I`ve updated Win 7 to Win 10, PlexConnect crashes just after start

3

Miha - doesn’t seem to related to the original post. Open a new thread… and post some logs.

pyesy: Was your issue solved by one of the other Win10 threads?

4

Hi baa,

No, I still have the same problem. I could not find any threads for Win10 that had a similar problem, I found some when searching for ‘trailerss is not available’ (and similar) but these have not helped either. I noticed you advice to another user:

“Either the installed certs are bad. Your PlexConnect settings are off. Or you have some firewall securing ports 80/443…”

Is there something I can do to test which one of the causing my problem?

A bit more info on my setup: The network is private, and firewall settings are attached.

Thanks, matt

5

One of thses?

Not that far away. :slight_smile:

6

hmm, these only appear to discuss plexconnect not functioning correctly however plexconnect looks to be running well (looking at the log) for me so I’m not sure these are relevant but i’ll give it go.

7

01:17:39 DNSServer: DNS request received!
01:17:39 DNSServer: Source: (‘192.168.0.10’, 60712)
01:17:39 DNSServer: Domain: trailers.apple.com
01:17:39 DNSServer: ***intercept request
01:17:39 DNSServer: → DNS response: 192.168.0.8

This is not “PlexConnect running well”. Neither is “Trailers unavailable”.
Your aTV doesn’t get any response from PlexConnect, based on communication issues, like bad certs or blocked ports.

8

Thanks for your help Baa, finally got it solved. I’m going to put it down to my error during my first two attempts. I used the below tutorial for the third attempt which was the most complete that I had seen. I think I had a certificate issue, removed them, PC and OpenSSL before starting from scratch.