Server Version#: 1.17.0.1709
Player Version#: 1.3.1.916-1cb2c34d
Hi,
My player is working … or at least starting. And when I start to play back a video it works, but freezes after a short period of time (typically less than 1 min). I’m on Windows 10. Playing the same video in the Web Player is fine - just fails using the Desktop App.
Thanks!
Was it working before you updated to PMS v1.17?
I admit, I can’t recall exactly. It hasn’t been working lately - was waiting for a player update, thinking that would fix it. But still no luck. It wasn’t working in v1.2 either, if that helps.
Thanks!
I think you’ll need to post the PMS logs as well as the desktop app logs.
Sure, NP. The PMS logs are pretty easy to download - I’ll try to sync up with after the freeze happens.
On the client side - where to get those logs?
Thanks!
Thanks!
Sorry for the delay, got busy with work. Dang it! … LOL. OK, logs attached. Started playback ~ 12:20 pm local time, froze (“Not Responding”) in ~ 1 min or so. Both player and server logs attached, as well as from the server … clip showing the playback (Direct Play video and audio).
Thoughts?
Thanks again.
Plex Media Server Logs_2019-09-28_12-23-09.zip (4.6 MB)
Plex.log (2.8 MB)
Hi,
Just checking in - any luck with this? Asking as right now I really can’t use this player. If there are things I can try, no issue here.
Thanks!
Sorry for the delay, I lost track of this thread; however, I’ve pinged a dev about it so hopefully you’ll hear something in the next few days.
Thank you @darcilicious 
@rmorris there’s an interesting couple logs in the Plex.log file pertaining to the video player. Can you share of those MP4+HEVC files with me? I’d like to test it on a couple of our development machines. I’ve sent you a direct message.
Sure! NP - glad to help out if I can.
Replied a couple times to the direct message - not getting through perhaps?
Thanks!
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