Server Version#: 1.16.5.1488 (Ubuntu 18.04 64 bit)
Player Version#: Plex-1.1.0.831-e1ae73b1-x86_64 (windows 10, 64-bit)
I’d attach logs, but there is no directory ‘%LOCALAPPDATA%\PlexMediaPlayer\logs’ for the user/machine I’m trying to run the player on.
To reproduce:
Start the Plex Media Player for Windows app from the Taskbar
Observe a window with a freeze-frame of video, no UI elements aside from window title bar. Doesn’t respond to left- or right-click, keyboard. Clicking on the close button on the title bar highlights red on hover, appears to respond when clicked, but does not close. Resizing the window works, but the freeze frame does not resize to fill the enlarged area.
Hovering over the quick launch icon in the Taskbar shows two windows, the one described above, and a white ‘invisible’ window with a cog beneath. Task Manager similarly shows two processes, <1% usage, and 62.2MB of memory consumed. Occasional 0.1% disk and network usage.
Yep, Plex Media Server logs are easy to obtain. However in this case, I was looking for the Plex Media Player logs on the client side, and those are MIA.
I ‘fixed’ the issue by doing a ‘clean’ reinstall - uninstalled the previous version, removed %localdata%/Plex, then a ‘fresh’ install of the new version. Since I’d tried the same without removing the %localdata%/Plex folder without success, there was something in that folder that was triggering the issue on a normal upgrade (i.e. installing new over old).
I have upgraded to the v1.2.1 preview, and it seems to be behaving correctly.
Though the new UI seems to scale up a little too much when run in a window on a high-DPI display - I often run it in a window approx. 1/4 of the screen (win+right, win+up) and the ui shows maybe two icons, not exactly helpful when scrolling through a long list of content.
My point is: the app discussed in here is not called “Plex Media Player” (PMP).
Therefore every bit of documentation referring to PMP does not apply to the software discussed in this thread.