I can only assume those that made changes are changing it elsewhere.
I read the ‘solution’ again and can’t quite figure out where that person is making changes.
I just checked my local iPhones and iPads and two remote users and all working fine.
Doesn’t help you but clearly there is something in my PMS settings that is helping me and my users avoid the issue.
Good luck.
koolo
February 6, 2022, 5:01am
104
Show me your customization page
kcny
February 6, 2022, 5:11am
105
What specifically do you need to see – I’ve tried every combination including leaving every checkbox for all my libraries unchecked?
koolo
February 6, 2022, 5:24am
106
Show me screenshot of the page for all your libraries. For home/shared/recommended
For each of your librarys
kcny
February 6, 2022, 5:29am
107
There is nothing to see, nothing is checked..
kcny
February 6, 2022, 5:33am
109
There is no need, nothing is checked.
SE56
February 6, 2022, 5:34am
110
Have you tried, reset customization?
Anyway throwing my experience into the discussion. I have not experienced this issue on my iPad pro 11" 2021 model.
koolo
February 6, 2022, 5:34am
111
Then. Follow what we are doing. For all we know checking nothing also crash it for some reason?
For all 3 libraries check “recently added” for library rec and home
If this also doesnt work
Reset customization and check
koolo
February 6, 2022, 5:35am
112
The new update is weird. For my iphone i can now check all fields and no crashes. But some users report they still need to only check recently add or it crashes
Odd
SE56
February 6, 2022, 5:36am
113
Very, odd
Have all these iOS devices and server had a hard Restart?
kcny
February 6, 2022, 5:37am
114
Yes, tried reset, tried unchecking them all, tried checking just the things listed as a “workaround”.
Regardless, checking/unchecking boxes that affect all of my devices is not the answer.
On my iPhone I was experiencing this problem as well… the app would freeze almost immediately whenever it was opened. Messing around with the library customizations didn’t seem to have any effect.
I just now deleted the app from my phone and re-installed it from the app store. It seems to be working fine again… at least for now.
1 Like
kcny
February 6, 2022, 5:38am
116
I guess I’ll try that delete/reinstall route…
koolo
February 6, 2022, 5:38am
117
Is your server updated to the latest public pms?
You are the first i see with freezes even with this customization
kcny
February 6, 2022, 5:40am
118
There are at least a couple of users that posted in my thread that also have the issue:
Server Version#: 1.25.5.5492
Player Version#: 7.28
iPhone 11 running iOS 15.3
I’ve never had an issue until the Plex app upgraded two days ago, now I can’t even use the app. It launches, loads my Home screen and then just hangs.
I saw a previous post claiming there was a workaround, however in my case I can’t navigate to change any settings or collect logs. After the app is open for about 60 seconds, the back of my phone gets noticeably hot to the touch. Either the app crashes or I have t…
Regardless, altering the customization that affects all devices is not really a fix…
SE56
February 6, 2022, 5:43am
119
Before a total rebuild try repairing your Database.
kcny
February 6, 2022, 5:46am
120
Not a server rebuild, just the app!
kcny
February 6, 2022, 5:48am
121
OK, not sure why I didn’t just try this earlier, but uninstalled/reinstalled the iOS app – it is working again (so far).
1 Like