I’m having some trouble watching the majority of my 2160p mkv movies on Plex.
Sometimes the video looks smooth for a while, but is totally out of sync. Most of the time, it has a sequence of breaks, and on the media server you can see the movie buffering constantly in a “loop” (not the best term, I think).
From what I could see, the ones that give me trouble have a video bitrate of 50-70 Mb, and the audio is DTS-HD-MA or TRUE-HD.
The ones I can watch without problems (I’ve only tested two movies) have around 15-20 MB in the video bitrate.
I’ve thought about network issues because the problem only happens on mkv files with a higher video bitrate, but I’ve got everything connected by wire… 50-70 MB should not be a problem…
@Moussa is this a known issue? Or just some missing configuration on my part?
Regarding my Setup, it’s pretty standard:
I’ve my Xbox One S connected to my home network by wire, and connected to my 2400h AVR Receiver by HDMI.
My Plex client/server version are:
Client version 5.29.1
1 Like
Volts
January 5, 2022, 3:56am
2
The Xbox is a surprisingly picky player.
During playback, does the Plex server status dashboard show Direct Play/Stream, or is it transcoding? Share a screenshot here.
Also share the Media Info screen (or XML) from one of the files. Especially “codedHeight”. The Xbox can’t actually play 2160p videos if they use the standard 2176p encoding.
The movie plays allways on Direct Stream/Direct Play with no server side transcoding. After some minutes of playing, i get suttering sound or no sound at all, or it gets out of sync.
I’ve removed the subtitles for now, just to keep it more simple.
I’ve noticed one thing. This happens with all my REMUX files (4K and 1080p).
Here is the info xml file:
This XML file does not appear to have any style information associated with it. The document tree is shown below.
<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="21" librarySectionTitle="Movies" librarySectionUUID="535c1a33-4df9-4787-b26c-77505bfeb839" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1638943228">
<Video ratingKey="1030" key="/library/metadata/1030" guid="com.plexapp.agents.none://ce5d0eda2cdee094d252cd6ec1054f696afd6ec1?lang=xn" type="movie" title="The.Last.Duel.2021.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT" librarySectionTitle="Movies" librarySectionID="21" librarySectionKey="/library/sections/21" subtype="clip" summary="" viewCount="8" lastViewedAt="1641333779" year="2021" thumb="/library/metadata/1030/thumb/1641144403" art="/library/metadata/1030/art/1641144403" duration="9162262" originallyAvailableAt="2021-12-26" addedAt="1641144378" updatedAt="1641144403" chapterSource="media" createdAtAccuracy="epoch,local" createdAtTZOffset="0">
<Media id="1021" duration="9162262" bitrate="56824" width="3840" height="2160" aspectRatio="1.78" audioChannels="8" audioCodec="truehd" videoCodec="hevc" videoResolution="4k" container="mkv" videoFrameRate="24p" videoProfile="main 10">
<Part accessible="1" exists="1" id="1124" key="/library/parts/1124/1640549793/file.mkv" duration="9162262" file="F:\Filmes\The Last Duel (2021)\The.Last.Duel.2021.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT\The.Last.Duel.2021.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT.mkv" size="65079902510" container="mkv" videoProfile="main 10">
<Stream id="5498" streamType="1" codec="hevc" index="0" bitrate="54328" language="English" languageTag="en" languageCode="eng" bitDepth="10" chromaLocation="topleft" chromaSubsampling="4:2:0" codedHeight="2160" codedWidth="3840" colorPrimaries="bt2020" colorRange="tv" colorSpace="bt2020nc" colorTrc="smpte2084" frameRate="23.976" height="2160" level="153" profile="main 10" refFrames="1" width="3840" displayTitle="4K (HEVC Main 10 HDR)" extendedDisplayTitle="4K (HEVC Main 10 HDR)"> </Stream>
<Stream id="5499" streamType="2" selected="1" default="1" codec="truehd" index="1" channels="8" bitrate="4446" language="English" languageTag="en" languageCode="eng" audioChannelLayout="7.1" bitDepth="24" samplingRate="48000" title="TrueHD 7.1 Atmos" displayTitle="English (TRUEHD 7.1)" extendedDisplayTitle="TrueHD 7.1 Atmos (English)"> </Stream>
<Stream id="5500" streamType="2" codec="dca" index="2" channels="8" bitrate="1536" language="English" languageTag="en" languageCode="eng" audioChannelLayout="7.1" bitDepth="24" profile="ma" samplingRate="48000" title="DTS-HD MA 7.1" displayTitle="English (DTS-HD MA 7.1)" extendedDisplayTitle="DTS-HD MA 7.1 (English)"> </Stream>
<Stream id="5501" streamType="2" codec="ac3" index="3" channels="6" bitrate="640" language="English" languageTag="en" languageCode="eng" audioChannelLayout="5.1(side)" samplingRate="48000" title="DD 5.1" displayTitle="English (AC3 5.1)" extendedDisplayTitle="DD 5.1 (English AC3)"> </Stream>
<Stream id="5502" streamType="2" codec="ac3" index="4" channels="2" bitrate="320" language="English" languageTag="en" languageCode="eng" audioChannelLayout="stereo" samplingRate="48000" title="DD 2.0" displayTitle="English (AC3 Stereo)" extendedDisplayTitle="DD 2.0 (English AC3)"> </Stream>
<Stream id="5503" streamType="2" codec="eac3" index="5" channels="6" bitrate="1024" language="German" languageTag="de" languageCode="deu" audioChannelLayout="5.1(side)" samplingRate="48000" title="DDP 7.1" displayTitle="German (EAC3 5.1)" extendedDisplayTitle="DDP 7.1 (German EAC3 5.1)"> </Stream>
<Stream id="5504" streamType="2" codec="eac3" index="6" channels="6" bitrate="1024" language="Italian" languageTag="it" languageCode="ita" audioChannelLayout="5.1(side)" samplingRate="48000" title="DDP 7.1" displayTitle="Italian (EAC3 5.1)" extendedDisplayTitle="DDP 7.1 (Italian EAC3 5.1)"> </Stream>
<Stream id="5505" streamType="2" codec="eac3" index="7" channels="6" bitrate="1024" language="French" languageTag="fr" languageCode="fra" audioChannelLayout="5.1(side)" samplingRate="48000" title="DDP 7.1" displayTitle="French (EAC3 5.1)" extendedDisplayTitle="DDP 7.1 (French EAC3 5.1)"> </Stream>
<Stream id="5506" streamType="3" forced="1" codec="srt" index="8" bitrate="0" language="English" languageTag="en" languageCode="eng" title="FORCED" displayTitle="English Forced (SRT)" extendedDisplayTitle="FORCED (English SRT)"> </Stream>
<Stream id="5507" streamType="3" selected="1" default="1" codec="srt" index="9" bitrate="0" language="English" languageTag="en" languageCode="eng" displayTitle="English (SRT)" extendedDisplayTitle="English (SRT)"> </Stream>
<Stream id="5508" streamType="3" codec="srt" index="10" bitrate="0" language="English" languageTag="en" languageCode="eng" title="SDH" displayTitle="English (SRT)" extendedDisplayTitle="SDH (English SRT)"> </Stream>
<Stream id="5509" streamType="3" codec="pgs" index="11" bitrate="42" language="English" languageTag="en" languageCode="eng" headerCompression="1" displayTitle="English (PGS)" extendedDisplayTitle="English (PGS)"> </Stream>
<Stream id="5510" streamType="3" codec="pgs" index="12" bitrate="30" language="French" languageTag="fr" languageCode="fra" headerCompression="1" displayTitle="French (PGS)" extendedDisplayTitle="French (PGS)"> </Stream>
<Stream id="5511" streamType="3" codec="pgs" index="13" bitrate="29" language="Danish" languageTag="da" languageCode="dan" headerCompression="1" displayTitle="Danish (PGS)" extendedDisplayTitle="Danish (PGS)"> </Stream>
<Stream id="5512" streamType="3" codec="pgs" index="14" bitrate="31" language="German" languageTag="de" languageCode="deu" headerCompression="1" displayTitle="German (PGS)" extendedDisplayTitle="German (PGS)"> </Stream>
<Stream id="5513" streamType="3" codec="pgs" index="15" bitrate="28" language="Italian" languageTag="it" languageCode="ita" headerCompression="1" displayTitle="Italian (PGS)" extendedDisplayTitle="Italian (PGS)"> </Stream>
<Stream id="5514" streamType="3" codec="pgs" index="16" bitrate="32" language="Finnish" languageTag="fi" languageCode="fin" headerCompression="1" displayTitle="Finnish (PGS)" extendedDisplayTitle="Finnish (PGS)"> </Stream>
<Stream id="5515" streamType="3" codec="pgs" index="17" bitrate="28" language="Norwegian" languageTag="no" languageCode="nor" headerCompression="1" displayTitle="Norwegian (PGS)" extendedDisplayTitle="Norwegian (PGS)"> </Stream>
<Stream id="5516" streamType="3" codec="pgs" index="18" bitrate="28" language="Swedish" languageTag="sv" languageCode="swe" headerCompression="1" displayTitle="Swedish (PGS)" extendedDisplayTitle="Swedish (PGS)"> </Stream>
<Stream id="5517" streamType="3" codec="pgs" index="19" bitrate="0" language="German" languageTag="de" languageCode="deu" headerCompression="1" title="FORCED" displayTitle="German (PGS)" extendedDisplayTitle="FORCED (German PGS)"> </Stream>
<Stream id="5518" streamType="3" codec="pgs" index="20" bitrate="1" language="Italian" languageTag="it" languageCode="ita" headerCompression="1" title="FORCED" displayTitle="Italian (PGS)" extendedDisplayTitle="FORCED (Italian PGS)"> </Stream>
<Stream id="5519" streamType="3" codec="pgs" index="21" bitrate="1" language="French" languageTag="fr" languageCode="fra" headerCompression="1" title="FORCED" displayTitle="French (PGS)" extendedDisplayTitle="FORCED (French PGS)"> </Stream>
<Stream id="5520" streamType="3" codec="pgs" index="22" bitrate="34" language="English" languageTag="en" languageCode="eng" headerCompression="1" title="FORCED" displayTitle="English (PGS)" extendedDisplayTitle="FORCED (English PGS)"> </Stream>
</Part>
</Media>
<Chapter id="2" filter="thumb=2" index="1" startTimeOffset="0" endTimeOffset="302469"/>
<Chapter id="2" filter="thumb=2" index="2" startTimeOffset="302469" endTimeOffset="582207"/>
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<Extras size="0"> </Extras>
<Related> </Related>
</Video>
</MediaContainer>
Volts
January 5, 2022, 4:49pm
4
You could try disabling Direct Play (leave Direct Stream enabled). That will slightly reduce bandwidth by only sending the active audio streams.
I don’t think I’ve seen published information about what bitrates the XBox actually supports.
It’s a little bit weird that it affects 4K and 1080p similarly. Does the same thing happen if you choose a simpler audio stream? 5.1 or 2.0?
They broke that with the recent updates, I have the same issue on my Nvidia Shield 2019, there are quite a few posts about it now with a lot of different players
system
April 5, 2022, 6:02pm
6
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