I thought that the Plex app was authorized per user/GamerTag on Xbox One? We have a shared Xbox at work, and I logged in with my Gamertag and authorized the Xbox. Another Plex user tried to open the Plex app with his Gamertag and called me to say that he could see my accounts. One is PIN protected via Plex, the others are not, but I wasn’t planning to share my home bandwidth in this way. So, I de-authorized the Xbox and he was able to log in to his Plex. I didn’t think it was supposed to work this way. Am I doing something wrong and can I limit to my Gamertag only without having to enter my Plex password every time?
It looks like the introduction of Plex Home broke the previous workaround for multiple user accounts on the Xbox One. I was expecting that with the Plex Home feature, each xbox login would be associated to a unique Plex login, whether it was a Plex account or just a Plex Managed User. With Plex Home now it’s one login, no matter what. Or, we’re forced to login to our Plex account every time.
@moussa.uk and @“Dom C”
Can we get input on when/if this will be fixed? Each xbox login really should have it’s own configuration/login for Plex. I think the Windows 10 Plex app handles this better. Any chance the Xbox One Summer Update that adds universal windows apps will fix this issue?
@mbarylski said:
Any chance the Xbox One Summer Update that adds universal windows apps will fix this issue?
Very unlikely that the Xbox update by itself will cause that kind of change to the app’s plex home behavior.
I did ping Moussa as what you two are reporting is something that definitely should not be happening, but may have been an unintended consequence.
No update as of yet. (I am in the process of moving and don’t have a solid internet connection yet).
What I think is happening is that the xbox is caching the previous home information (Which I would assume is for the offline connection support) instead of refreshing to the new home information right away which is causing the issue.
The initial design (without home) was that each xbox login had to have it’s own unique account. But I am not 100% sure on the new design as I haven’t been able to test it out with my move going on.
@jmckee said:
What I think is happening is that the xbox is caching the previous home information (Which I would assume is for the offline connection support) instead of refreshing to the new home information right away which is causing the issue.
Ah, yes, the caching probably explains it. I’ve seen it behave differently in the couple of tests I’ve run too. The first time, when I logged in with a 2nd xbox user nothing changed and the 2nd user could see everything that the 1st xbox user could see. The second time I tried it, every time I logged in with the 2nd xbox user, I was prompted for a PIN rather than a Plex login or Plex home login. When I did login to Plex with the 2nd xbox user, switching back to the 1st xbox user caused Plex to revert back to the PIN page. It seems a little inconsistent as to how it works.
@jmckee Any info from Moussa? Rather strange that we haven’t heard back from him on this one considering there’s an update in the certification process right now. I hope a fix to this is in the update too.
I spoke with Moussa about this issue recently and he said it was on the list of items to look into, but did not make it into the current patch submission. This is because the majority of the patch was already written so it was submitted with the fixes needed for users with larger libraries etc.
So unfortunately, beyond him saying it is definitely on the Radar to be looked at and fixed, there was no current estimate on a fix.
