My Xbox One shuts off after watching movies on Plex but not TV shows. Within the first couple minutes of watching a movie, my Xbox One will shutoff and I have to turn it back on and try again. Its happened every time so far. But for some reason TV shows are ok. Any ideas?
That's not a normal thing, matter of fact that's the first time I have ever heard of that happening. Perhaps some media xml files, or better yet some Plex Media Server logs would be of some use here.
I'm having the exact same issue... no solution found so far which means Plex for Xbox One is totally useless for me
Have you tried a hard reset of the XB1?
Have you tried a hard reset of the XB1?
ive tried a hard reboot it fixed the issue for a short while .... long enough to watch a film, therefore everytime i watch a film a need to hard boot the xbox its been like that since the first update for me
Have you tried a hard reset of the XB1?
Ive tried that also...reinstalling Plex...scouring the internet. It lets the film play for about another 30-40 minutes and then shuts off all over again. Theres alot of people complaining about the same issue on the Plex blog but no fix as of yet.
This is a common issue. I've seen it happen on 2 of my Xbox systems as well. It's definitely a Plex issue. Also the Xbox will lose connection to the plex server for no reason, then you'll have to click the "retry" button and it'll work again....only to fail a few minutes later (sometimes it'll work fine for hours).
I've been having this issue as well. It doesn't just happen with movies though. It also happens with tv shows. It just freezes during play, then shuts down the whole xbox. When I boot back up and go back to Plex I can't resume where I left off. So I have to restart and fast forward. A hard boot does fix the issue. But you never know for how long. This is probably the most annoying issue I've seen. I really hope there is a fix for this coming soon.
Seeing this as well
If your xbox powers off during playback, then please can you supply us (via PM, if you'd rather) with your console ID and time you had the problem. We will escalate such reports to Microsoft. You can find this in settings > system > console info.
I have this issue too. (Not ALL movies). I'm not sure what's going on, but the video will freeze for about 2-3 seconds before the Xbox shuts off. It is very annoying...
What do I need to do to help figure this out? Are there debug logs I can turn on and then send to you guys?
Thanks,
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