Xbox One X - 50Hz Video causes stuttering & dropping of frames

[e10kstarfire]

Server Version#: 1.29.2.6364
Player Version#: v2.106.3 (client v5.49.3)

In the UK we watch TV at 50Hz, my Xbox is set to allow 50Hz playback with my projector.

This is a recent regression, but basically whenever I play back DVR recorded TV (1080p/i @ 50Hz) it continually now stutters - bringing up advanced playback information shows it is frame dropping.

I ran an Xbox network test, and it shows no issues.

I can playback 4K HDR @ 24Hz no issues, no frame dropping - if it can cope with this much higher bitrate then 1080P should not be an issue.

This is a 50Hz problem only, if I disable 50Hz in Xbox then it plays the same content at 60Hz fine.

[BigWheel]

Do you have display mode switching enabled and does it make a difference if disabled?

Can you also enable logging to server on xbox app, restart xbox (the entire device), try to play same item and then get the server logs

[e10kstarfire]

@BigWheel

Do you have display mode switching enabled and does it make a difference if disabled?

Yes, it’s enabled by default. Tried with it on and off, no difference.

I will PM you the logs.

Thanks.

[e10kstarfire]

Here is a sample file also sample.ts - Google Drive

[e10kstarfire]

Looks like another stuttering issue here with frame drops also, not sure if exact same problem as mine though

[e10kstarfire]

Any update ?

[Moussa]

Thanks for the sample file @e10kstarfire. I can reproduce the issue, and it’s very likely caused by a similar issue we’ve reported to Microsoft and are looking into. For now your only recourse is to force a transcode of the video stream unfortunately.

[e10kstarfire]

OK, thanks for the update

[e10kstarfire]

@Moussa any update? Still suffering from this issue

[e10kstarfire]

Bump again

[Moussa]

@e10kstarfire We unfortunately do not have any updates on this issue at this time.