You don’t have access to this server

Plex Media Server Remote Access
1


Help

Hey

I’m trying to deploy Plex using Kube. I use k8s-home-lab-repo chart.
Deployment is fine, I can access the UI to setup the server doing a port forward.

I can do the first step (to name the server and activate remote access, but once I press next to setup the libs I get the screen “you don’t have access to this server”.

I tried to set a claim token (a fresh one <4 min), using the PLEX_CLAIM variable, but it doesn’t change anything.
I tried different versions (latest and old one), same.

I also tried to remove the following lines

  • PlexOnlineHome="1"
  • PlexOnlineMail="jane@example.com"
  • PlexOnlineToken="RanD0MHex1DecIm4LtoKeNheR3"
  • PlexOnlineUsername="ExampleUser"

from Preferences.xml file (process described here) then restart the container (config folder is mount in a PVC), I was able to restart the setup and to pass the first screen but then when I tried to add a lib I got kicked out again after a couple of secs…

Anyone got the same issue?

2

I tried to deploy with another image (instead of using onedr0p one, I used linux server’s) which shows different logs.
We can see that if I don’t set a claim_token the server starts as “unclaimed”, so I connect, authentify, and… get a not authorized.
Then if I restart, the logs shows “server already claimed” and when I connect I get instantly a “not authorized”.

The Preferences.xml file shows my name, my email address and I can see the server in the left menu on plex.tv (in more section). But when I click on it it shows “not authorized”.

Also I tried to remove the Preferences.xml lines and click on my server then I was able to manage it (add libs etc…) but it’s not accessible since it’s not claimed (makes sense, even if I find it weird that I’m able to manage it without being owner…)
But as soon as I claim it I get locked out.

I tried to rotate my password to make the token change, but it doesn’t helps. I tried to de-activate the MFA, it doesn’t help neither.
I can see the server in the authorized devices… It doesn’t make any sense.

3

Found it. I was running it from a blacklisted provider Hetzner.
It seems like it’s not possible to run Plex from a dedicated server anymore…

Well it was a good trip but time to switch to open source I guess.

4

You can’t run Plex on Hetzner. You can run it elsewhere just not there.
There were far too many Terms of Service violations without cooperation from Hetzner.

5

Sadly it’s not only Hetzner. Seems that they blacklisted most of the providers.

I tried on another provider (scaleways) got the same issue.

6

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