Your connection to the server is not fast enough

Plex Media Server NAS & Devices
1

I have been running Plex on my Synology DS918+ for approx. 8 months with NO issues.

Suddenly when I stream my video files (MP$ - 480p) I am receiving the following error- “Your connection to the server is not fast enough to stream this video. Check your Network”.

I am receiving this error on ALL of my client devices (smart TV, Fire TV, etc). However, I am able to stream other services with NO issues on the same devices (NetFlix, Amazon, Video on demand).

I have made no recent changes to my wireless network.

I can also stream the same video files on my NAS with my smart TV using the built-in DNLA player with no issues.

Considering the facts above I would think this indicates a problem with the Plex server.

Any help or alternative viewpoints would be appreciated. Thank you.

3

Thanks for the reply Trumpy. Yes the devices all on same subnet and static ip on the nas.

Again, per my post- everything worked fine for 8 months and no changes have been made to the network.

5

Trumpy, thanks again for your reply. And I am completely on board with you that it may be “changes after updating DSM or Plex”. Or possibly some kind of corruption. What do you think about uninstalling/reinstalling the Plex package on my NAS?

I am ruling out network issues as no changes have been made and other services on the devices work fine.
I am sure no changes have been made by my ISP as it is business service.
I have no .avi files only.mp4 but I am ruling that out as well because the files played fine for 8 months.

What does this mean?: And please read the Blue Panel over there --------------->

There is no blue panel.

6

@christopheraconway

Is this problem occurring when the transcoder is invoked? If so, most of Synology’s updates reset the hardware rules Plex needs to access the CPU’s GPU for hw transcoding and tuner access. Since you’re not a Plex Pass holder at this time, this won’t matter to you but does to those who use those features.

Can you please recreate the issue (allowing the logs to capture it) and then capturing the logs (Settings - Server - Help - Download Logs) and attaching them here? (Debug logging only as per the blue sticky at the top of this thread:

1 Like
7

ChuckPA, log attached. Thank you.

Also, I now have Plex Pass.

8

I faced with similar issue just a few days ago. I followed this instruction 192.168.l.l and it worked out. As it turned out the problem was caused by wrong router’s settings. This instruction saved my time.

9

@christopheraconway

My apologies for losing this thread.

I am looking at your logs now.

May I trouble you to go back and recreate (or remember what shows the problem you have?) When you do, may I see the XML?

if you do recreate, please have Debug logging only, (not Verbose) .
Play for 30 seconds, then stop, then Settings- server - help - download logs and attach the ZIP it gives you again.

Thanks