Rotten Tomato Ratings - what am I missing?

Plex Media Server Desktops & Laptops
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For this example, I’m focusing on just 2 titles (1 working / 1 non-working).

** I forgot the image but the rating source is Rotten Tomatoes

I’ve tried refreshing the metadata, changing the file name, removing/adding back to plex. I’m unsure what i’m doing incorrectly to not get RT ratings for probably 50-60% of my library.

Is there a log file telling me that it’s unable to find the movie on RT and falls back to IMDb?

One Clue
I might have found a clue - it appears the title Life has been the title for many movies (5 or so in RT) so I’m curious if plex doesn’t know how to decipher which one is the right one and falls back to IMDb ?

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@cewing said:
Is there a log file telling me that it’s unable to find the movie on RT and falls back to IMDb?

the agent/plugin logs are in your logs folder. but yes that is likely what happened

https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files

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Anything I’m looking for the logs? I can see it reaching out the rotten tomatoes api and getting a 200 response. I have verbose logging set but don’t see what the response data was (to confirm it received multiple movies).

This feels like a bug ( i use that term loosely ). I’m unsure how plex is reaching out the RT - name, id, imdb id, or other means so i can’t confirm what i’m experiencing is the root cause.

Here’s a movie that only has a unique name , with 1 result in Rotten Tomatoes:
i.imgur.com/8oyzHnD.png

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Bump (is that still a thing?)
Curious what the expected behavior is here and how i can overcome this issue with RT ratings not working as described.

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hi sorry for delay was waiting on some info from someone. looks like we simply do not have RT ratings for all movies in our proxy

You can see if a movie has RT ratings by going to `https://meta.plex.tv/m/IMDBNUMBER?lang=en&ratings=1

where IMDBNUMBER is the IMDB ID without the letters so for Life (2017) which has IMDB ID tt5442430 the url would be

https://meta.plex.tv/m/5442430?lang=en&ratings=1 which does not have RT rating

and for This Beautiful Fantastic

https://meta.plex.tv/m/4560008?lang=en&ratings=1 which does

from what i am told there is some oddness with RT’s api that we need to work through

1 Like
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Awesome - thanks for the reply. Glad I wasn’t going insane :slight_smile:

I’m glad you guys are aware and (possibly) working on a fix. I eagerly await an update in the future!

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@BigWheel said:
hi sorry for delay was waiting on some info from someone. looks like we simply do not have RT ratings for all movies in our proxy

You can see if a movie has RT ratings by going to `https://meta.plex.tv/m/IMDBNUMBER?lang=en&ratings=1

where IMDBNUMBER is the IMDB ID without the letters so for Life (2017) which has IMDB ID tt5442430 the url would be

https://meta.plex.tv/m/5442430?lang=en&ratings=1 which does not have RT rating

and for This Beautiful Fantastic

https://meta.plex.tv/m/4560008?lang=en&ratings=1 which does

from what i am told there is some oddness with RT’s api that we need to work through

Do you think you are going to fix this problem?
I like RT rating very much and mostly i don’t like to have some movie with RT rating and some without it.
Isn’t there a procedure to update movie list.
Or where we can report movies missing RT rating?

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Any update on this? It seems like new movies just don’t have RT ratings at all, only ones that are a month or two old. Particularly annoying given that there doesn’t seem to be a way to force a periodic automatic metadata refresh on movies.

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Any way we can get Rotten Tomatoes on newer releases? Most my 2017 movies are missing them.

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Any update on this?