Rotten Tomato setup, use

General Discussions
1

I seem to have a problem with getting Rotten Tomato ratings/features to load up.

I am using PMS Version 1.0.3.2461, an ATV 4 with version 1.2.1 and an iPhone with version 4.2.

When I upgraded to PMS Version 1.0.3.2461, I setup the different agents to use Rotten Tomato “TomatoMeter”, synopsis, etc (all items that can be used from RT).
I did a refresh of my movies. Quite a few movies do not get matched even though I can find them in RT.
The most recent example is this:
I added One on One (1977), that classic bball movie with Robby Benson. That gets a TomatoMeter score. I also added The Jungle Book (2016) and that does not get a TomatoMeter score attached to it, just the IMDB rating.
I added the movies a day apart, One on One on Friday, The Jungle Book on Saturday.
But other movies, such as Groundhog Day and Halls of Montezuma, which have been in my library for years, also do not get matched to RT.

Is this just a known issue for now?

As another question, on the movie Halls of Montezuma I have noticed this discrepency - In IMDB the movie is listed as release year 1951, and that is how it is listed in Plex for me. However RT lists it as a 1950 film. My file is named Halls Of Montezuma (1950).
So it appears that it is named correctly for RT, it grabbed the info from IMDB a long time ago and the refresh after implementing RT did not change it. Is this known?

One last question - is there a list somewhere of which clients support the RT ratings? I know not all of them do, the most glaring of which is the Web app.

(Feel free to take me to the most basic level of troubleshooting, I won’t get offended.)

2
  1. Not all movies can currently be matched to a RT database entry, because RT doesn’t provide a usable cross-reference using the IMDb ID of the movie as a unique identifier. So while a movie might be on RT, we don’t find it, currently. There is principal develpment underway to improve this situation.
  2. For a movie to get the RT rating, it must be matched with the ‘Plex Movie (formerly Freebase)’ agent. If you used to switch agents (using ‘Fix Incorrect Match’), your movie might be matched to TMDB instead. You can verify by taking a look at the movie’s mediainfo XML. in the upper part, there is always a guid= tag. If this contains ‘imdb’, then the movie is matched to ‘Plex Movie’. If it contains ‘local’, the movie is un-matched or treated as a home video.
  3. For Movies which were matched to TheMovieDatabase instead, you need to change the agent configuration: Settings - Server - Agents - Movies - TheMovieDatabase activate the line ‘Plex Movie’ and pull it upwards, so it sits above the line ‘TheMovieDatabase’. That way the data from the PlexMovie agent will overwrite those from TMDB. A different method is to use ‘Fix Incorrect Match’ to change the matching agent of a single movie.
  4. If your Plex installation is already a bit “matured”, your agent configuration may have been damaged, so it doesn’t pick up the changes that were made in the new agents. In some extreme situations you can try to reset them all to their defaults. see https://forums.plex.tv/discussion/comment/1230483/#Comment_1230483 how to do that.
  5. There is no list, which Apps display RT rating yet. Though all offical clients will gain support for it, eventually. I’ve already seen them on OpenPHT and Rasplex. The next Samsung Smarthub Client will show them too. Do note that while the web app still displays stars, it does use the RT rating if present, “rounds” it and then determines the number of stars to display (100%=5 stars).
3

As usual Otto, you answer is very helpful. Thanks for the info. I think the answer to #1 above is probably the most likely culprit of my issues. I checked Groundhog Day and the guid tag is “com.plexapp.agents.imdb://tt0107048?lang=en”,

4

@rsava said:
As usual Otto, you answer is very helpful. Thanks for the info. I think the answer to #1 above is probably the most likely culprit of my issues. I checked Groundhog Day and the guid tag is “com.plexapp.agents.imdb://tt0107048?lang=en”,

Number 4 might be a contender too. Does the movie have a ratingImage= tag in its XML?
If not, Refresh the movie and wait a few minutes. If this doesn’t change anything, I’d try number 4.

As an example, here are the relevant tags if everything is as it should with RT ratings.

guid="com.plexapp.agents.imdb://tt2948356?lang=de"
rating="9.8" 
audienceRating="9.3"  
audienceRatingImage="rottentomatoes://image.rating.upright"
ratingImage="rottentomatoes://image.rating.certified">

Here is how it looks if the movie cannot be found on RT, so it gets IMDB rating instead

guid="com.plexapp.agents.imdb://tt1187047?lang=de" 
rating="3.6"
ratingImage="imdb://image.rating">
5

Ok, I’ll keep digging. Many thanks for your help and direction.