Hey everyone, I’ve got an update to share with you on this issue. Engineering has been working on this and we have an upcoming release of PMS (v1.9.5, currently in beta/Plex Pass preview) that has a temporary fix. It should address the issue for many cases, though it’s not a 100% fix and engineering is continuing their investigation. As a temporary workaround in the meantime, changing an app’s Burn Subtitles (or equivalent) setting to “Always” should help things by forcing the subtitles to be burned in to the video stream.
