1.13.8.5395 - "There was a transcoder error" - I can't record anything

Yep, all broken to hell for me to. Nothing recording. Cannot view anything remotely. Bad thing was I updated right before going on a trip and broken the whole time gone with people not telling me because they did not want to bug me on my trip. I only knew about the remote part not working, but now that I am back I see it is all broken to hell due to this latest update. What’s up with this? I thought Plex was trying to focus on getting paying customers like me, not shooing us away with completely broken ‘stable’ updates.

Same for me - cannot record anything; also can’t watch live programmes using PMS and any new channel scan find 0 channels.

Linking to this thread - Unable to play or record Live TV - it looks as though this has been referred to the dev team.

Thanks for linking this to the other thread.
The evidence i have at the moment is that this is affecting usb and PCIe tuners. I have logs to show it works on 1.13.5.5332 but not on 1.13.8.5xxx

The issue is with the development team. I, myself i have a PCIe wintv card and it works fine for me. so it is not straightforward that all PCIe/USB tuners do not work

For users who have the issue fixed by going back to v1.13.7.5369 - i would like to see logs of the failure on 1.13.8 and it working on 1.13.7.5369 with info on make and model of the DVR

I have posted a log (top of this thread) for it failing on 1.13.8.5395, however I’ve gone back to 1.13.5.5332. You mentioned you already have logs that show it working on 1.13.5.5332, so I guess there isn’t much point in me sending those in.

I’m happy to move up to version 1.13.7.5369 and send you some more logs. Do you have a download link for that version?

Thanks.

Doesn’t work on 1.13.4 on my Synology NAS

You are right I don;'t need logs from 1.13.5.5332 as we have proof that it works - to narrow the problem, proof that it fails on 1.13.8 and works on 1.13.7 helps a bit.

But we now need more specific diagnostics from 1.13.8.5395 which I mentioned in another thread. I will put it here as well

The development team are unable to reproduce the error - so we will need volunteer(s) for extra diagnostics of the error when running 1.13.8.5395

What I am after is additional transcoder logging and in addition to logs, wireshark capture of the attempt to stream using Plex (wireshark to be zipped and sent to me by Private Message) and also curl capture of the stream.

I will give the details once I have volunteer(s)

I’m happy to help.

BTW, I have just restored my Mac mini from a Time Machine backup to run as it was on 06 JUL, i.e.

  • macOS 10.13.5 High Sierra
  • Plex 1.13.3.5223

But even with that setup I cannot record anything and the channel search still doesn’t find any channels:

Oct 09, 2018 15:25:56.250 [0x70000c361000] DEBUG - DVR:Grabber: Operation for Politics Live - Episode 10-09 completed with status error (There was a transcoder error)

The Guide loaded very slowly. I also noticed lots of Gracenote errors like this in the PMS log:

Oct 09, 2018 15:25:26.024 [0x70000d238000] DEBUG - DVR:Subscription: Failed to resolve subscription for episode 'grandparentGuid: com.gracenote.onconnect://show/15870294 grandparentThumb: http://tmsimg.plex.tv/assets/p15870294_b_v5_aa.jpg grandparentTitle: Politics Live grandparentYear: 2018 guid: com.gracenote.onconnect://episode/EP030381530028 originallyAvailableAt: 2018-10-09 parentIndex: 2018 summary: Full coverage of Nicola Sturgeon's leader's speech to the SNP conference. Jo Coburn discusses it with former SNP MP John Nicolson and Catherine MacLeod from The Herald. title:  type: 4 year: 2018' to library item

Just searching for “error” in the PMS log returns a large number of matches:

Oct 09, 2018 16:30:33.754 [0x7000093e7000] ERROR - Failed to begin transaction (../Library/MetadataCollection.cpp:172) (tries=1): Cannot begin transaction. database is locked
Oct 09, 2018 16:30:34.759 [0x7000093e7000] ERROR - Failed to begin transaction (../Library/MetadataCollection.cpp:172) (tries=2): Cannot begin transaction. database is locked
Oct 09, 2018 16:30:35.771 [0x7000093e7000] ERROR - Failed to begin transaction (../Library/MetadataCollection.cpp:172) (tries=3): Cannot begin transaction. database is locked
Oct 09, 2018 16:30:36.793 [0x7000093e7000] ERROR - Failed to begin transaction (../Library/MetadataCollection.cpp:172) (tries=4): Cannot begin transaction. database is locked
Oct 09, 2018 16:30:37.841 [0x7000093e7000] ERROR - Failed to begin transaction (../Library/MetadataCollection.cpp:172) (tries=5): Cannot begin transaction. database is locked
Oct 09, 2018 16:30:38.249 [0x700008ec9000] WARN - NAT: PMP, got an error: Not Supported by gateway.
Oct 09, 2018 16:30:38.932 [0x7000093e7000] ERROR - Failed to begin transaction (../Library/MetadataCollection.cpp:172) (tries=6): Cannot begin transaction. database is locked
Oct 09, 2018 16:30:40.116 [0x7000093e7000] ERROR - Failed to begin transaction (../Library/MetadataCollection.cpp:172) (tries=7): Cannot begin transaction. database is locked
Oct 09, 2018 16:30:40.494 [0x7000093e7000] ERROR - Failed to begin transaction (../Library/MetadataCollection.cpp:172) (tries=8): Cannot begin transaction. database is locked
Oct 09, 2018 16:30:41.239 [0x7000093e7000] ERROR - Failed to begin transaction (../Library/MetadataCollection.cpp:172) (tries=9): Cannot begin transaction. database is locked
Oct 09, 2018 16:30:41.728 [0x7000093e7000] ERROR - Failed to begin transaction (../Library/MetadataCollection.cpp:172) (tries=10): Cannot begin transaction. database is locked
Oct 09, 2018 16:30:41.729 [0x7000093e7000] ERROR - Fixup 29DatabaseFixupsSyncCollections threw an exception: Cannot begin transaction. database is locked
Oct 09, 2018 16:30:47.647 [0x700008c3a000] WARN - NAT: PMP, got an error: Not Supported by gateway.
Oct 09, 2018 16:30:47.920 [0x700008cbd000] DEBUG - NotificationStream: Removing because of error
Oct 09, 2018 16:30:49.024 [0x7000097ff000] ERROR - Error issuing curl_easy_perform(handle): 28
Oct 09, 2018 16:30:56.961 [0x700008f4c000] WARN - NAT: PMP, got an error: Not Supported by gateway.
Oct 09, 2018 16:31:06.671 [0x700008dc3000] WARN - NAT: PMP, got an error: Not Supported by gateway.
Oct 09, 2018 16:31:07.057 [0x7000089ab000] ERROR - downloadContainer: expected MediaContainer element, found html
Oct 09, 2018 16:31:07.062 [0x7000094ed000] ERROR - downloadContainer: expected MediaContainer element, found html
Oct 09, 2018 16:31:08.822 [0x7000097ff000] ERROR - Error issuing curl_easy_perform(handle): 28
Oct 09, 2018 16:32:01.795 [0x700008c3a000] ERROR - Unable to find title for item of type 5
Oct 09, 2018 16:32:01.795 [0x700008c3a000] ERROR - Unable to find title for item of type 5
Oct 09, 2018 16:32:01.823 [0x700008c3a000] DEBUG - Job running: EAE_ROOT='/var/folders/hd/c4g22h9d68554571y7lc5cwh0000gq/T/pms-e4bbe2a6-d79c-4812-81d4-2ce656f7fa82/EasyAudioEncoder' FFMPEG_EXTERNAL_LIBS='/Users/plex/Library/Application\ Support/Plex\ Media\ Server/Codecs/e944d3a-1309-darwin-x86_64/' X_PLEX_TOKEN='xxxxxxxxxxxxxxxxxxxx' '/Applications/Plex Media Server.app/Contents/MacOS/Plex Transcoder' '-noaccurate_seek' '-ignore_unknown' '-scan_all_pmts' '-1' '-rw_timeout' '30000000' '-fflags' '+discardcorruptts+fillwallclockdts' '-i' 'http://127.0.0.1:32600/devices/dvb%23sat2ip%230%23uuid%3a546f6d62-000c-6c05-0ebc-656c6761746f/media/triplet%3A%2F%2F2%3A2041%3A9211?param=%3C%3Fxml%20version%3D%221%2E0%22%20encoding%3D%22UTF-8%22%3F%3E%0A%3Ctunedata%3E%3Ctt%3E1%3C%2Ftt%3E%3Cdq%3E0%3C%2Fdq%3E%3Cdr%2F%3E%3Cfr%3E10714000%3C%2Ffr%3E%3Cmd%3E0%3C%2Fmd%3E%3Csr%3E22000000%3C%2Fsr%3E%3Cpl%3E0%3C%2Fpl%3E%3Clf%3E9750000%3C%2Flf%3E%3Cl1%3E9750000%3C%2Fl1%3E%3Cl2%3E10600000%3C%2Fl2%3E%3Cls%3E11700000%3C%2Fls%3E%3Cpp%3E0%3C%2Fpp%3E%3Chz%3E0%3C%2Fhz%3E%3Cin%3E0%3C%2Fin%3E%3Cfc%3E86%3C%2Ffc%3E%3Ct%3E2041%3C%2Ft%3E%3Cn%3E2%3C%2Fn%3E%3Cs%3E9211%3C%2Fs%3E%3Cen%3E0%3C%2Fen%3E%3C%2Ftunedata%3E%0A' '-map' '0:V?' '-codec:V' 'copy' '-map' '0:a?' '-codec:a' 'copy' '-copypriorss:a' '0' '-map' '0:s?' '-codec:s' 'copy' '-segment_format' 'mpegts' '-f' 'ssegment' '-individual_header_trailer' '0' '-segment_time' '1' '-segment_start_number' '0' '-segment_time_delta' '0.0625' '-segment_list' 'http://127.0.0.1:32400/video/:/transcode/session/5b026645-73ca-406a-9603-aade0bae6b44/3cf2d7e9-5425-448c-8da9-02516aab07e5/seglist' '-segment_list_type' 'csv' '-segment_list_size' '2147483647' '-segment_list_separate_stream_times' '1' '-max_delay' '5000000' '-map_metadata' '-1' '-map_chapters' '-1' 'media-%05d.ts' '-y' '-nostats' '-loglevel' 'quiet' '-loglevel_plex' 'error' '-progressurl' 'http://127.0.0.1:32400/video/:/transcode/session/5b026645-73ca-406a-9603-aade0bae6b44/3cf2d7e9-5425-448c-8da9-02516aab07e5/progress'
Oct 09, 2018 16:32:02.489 [0x7000089ab000] ERROR - [Transcoder] http://127.0.0.1:32600/devices/dvb%23sat2ip%230%23uuid%3a546f6d62-000c-6c05-0ebc-656c6761746f/media/triplet%3A%2F%2F2%3A2041%3A9211?param=%3C%3Fxml%20version%3D%221%2E0%22%20encoding%3D%22UTF-8%22%3F%3E%0A%3Ctunedata%3E%3Ctt%3E1%3C%2Ftt%3E%3Cdq%3E0%3C%2Fdq%3E%3Cdr%2F%3E%3Cfr%3E10714000%3C%2Ffr%3E%3Cmd%3E0%3C%2Fmd%3E%3Csr%3E22000000%3C%2Fsr%3E%3Cpl%3E0%3C%2Fpl%3E%3Clf%3E9750000%3C%2Flf%3E%3Cl1%3E9750000%3C%2Fl1%3E%3Cl2%3E10600000%3C%2Fl2%3E%3Cls%3E11700000%3C%2Fls%3E%3Cpp%3E0%3C%2Fpp%3E%3Chz%3E0%3C%2Fhz%3E%3Cin%3E0%3C%2Fin%3E%3Cfc%3E86%3C%2Ffc%3E%3Ct%3E2041%3C%2Ft%3E%3Cn%3E2%3C%2Fn%3E%3Cs%3E9211%3C%2Fs%3E%3Cen%3E0%3C%2Fen%3E%3C%2Ftunedata%3E%0A: Server returned 404 Not Found
Oct 09, 2018 16:32:08.570 [0x700008f4c000] ERROR - Unable to find title for item of type 5
Oct 09, 2018 16:32:08.570 [0x700008f4c000] ERROR - Unable to find title for item of type 5
Oct 09, 2018 16:32:08.583 [0x700008f4c000] DEBUG - Job running: EAE_ROOT='/var/folders/hd/c4g22h9d68554571y7lc5cwh0000gq/T/pms-e4bbe2a6-d79c-4812-81d4-2ce656f7fa82/EasyAudioEncoder' FFMPEG_EXTERNAL_LIBS='/Users/plex/Library/Application\ Support/Plex\ Media\ Server/Codecs/e944d3a-1309-darwin-x86_64/' X_PLEX_TOKEN='xxxxxxxxxxxxxxxxxxxx' '/Applications/Plex Media Server.app/Contents/MacOS/Plex Transcoder' '-noaccurate_seek' '-ignore_unknown' '-scan_all_pmts' '-1' '-rw_timeout' '30000000' '-fflags' '+discardcorruptts+fillwallclockdts' '-i' 'http://127.0.0.1:32600/devices/dvb%23sat2ip%231%23uuid%3a546f6d62-000c-6c05-0ebc-656c6761746f/media/triplet%3A%2F%2F2%3A2045%3A6301?param=%3C%3Fxml%20version%3D%221%2E0%22%20encoding%3D%22UTF-8%22%3F%3E%0A%3Ctunedata%3E%3Ctt%3E1%3C%2Ftt%3E%3Cdq%3E0%3C%2Fdq%3E%3Cdr%2F%3E%3Cfr%3E10773000%3C%2Ffr%3E%3Cmd%3E0%3C%2Fmd%3E%3Csr%3E22000000%3C%2Fsr%3E%3Cpl%3E0%3C%2Fpl%3E%3Clf%3E9750000%3C%2Flf%3E%3Cl1%3E9750000%3C%2Fl1%3E%3Cl2%3E10600000%3C%2Fl2%3E%3Cls%3E11700000%3C%2Fls%3E%3Cpp%3E0%3C%2Fpp%3E%3Chz%3E0%3C%2Fhz%3E%3Cin%3E0%3C%2Fin%3E%3Cfc%3E86%3C%2Ffc%3E%3Ct%3E2045%3C%2Ft%3E%3Cn%3E2%3C%2Fn%3E%3Cs%3E6301%3C%2Fs%3E%3Cen%3E0%3C%2Fen%3E%3C%2Ftunedata%3E%0A' '-map' '0:V?' '-codec:V' 'copy' '-map' '0:a?' '-codec:a' 'copy' '-copypriorss:a' '0' '-map' '0:s?' '-codec:s' 'copy' '-segment_format' 'mpegts' '-f' 'ssegment' '-individual_header_trailer' '0' '-segment_time' '1' '-segment_start_number' '0' '-segment_time_delta' '0.0625' '-segment_list' 'http://127.0.0.1:32400/video/:/transcode/session/30f0dc0e-a1c1-45ff-933c-7a9c63a8567b/6c036a71-c48b-4036-8960-262060af61da/seglist' '-segment_list_type' 'csv' '-segment_list_size' '2147483647' '-segment_list_separate_stream_times' '1' '-max_delay' '5000000' '-map_metadata' '-1' '-map_chapters' '-1' 'media-%05d.ts' '-y' '-nostats' '-loglevel' 'quiet' '-loglevel_plex' 'error' '-progressurl' 'http://127.0.0.1:32400/video/:/transcode/session/30f0dc0e-a1c1-45ff-933c-7a9c63a8567b/6c036a71-c48b-4036-8960-262060af61da/progress'
Oct 09, 2018 16:32:12.402 [0x700008e46000] ERROR - [Transcoder] [mpeg2video @ 0x7ffa69001600] Invalid frame dimensions 0x0.
Oct 09, 2018 16:32:12.404 [0x7000089ab000] ERROR - [Transcoder] [mpeg2video @ 0x7ffa69001600] Invalid frame dimensions 0x0.
Oct 09, 2018 16:32:12.405 [0x700008928000] ERROR - [Transcoder] [mpeg2video @ 0x7ffa69001600] Invalid frame dimensions 0x0.
Oct 09, 2018 16:32:12.418 [0x700008e46000] ERROR - [Transcoder] [mpeg2video @ 0x7ffa69001600] Invalid frame dimensions 0x0.
Oct 09, 2018 16:32:12.436 [0x7000089ab000] ERROR - [Transcoder] [mpeg2video @ 0x7ffa69001600] Invalid frame dimensions 0x0.
Oct 09, 2018 16:32:12.467 [0x700008928000] ERROR - [Transcoder] [mpeg2video @ 0x7ffa69001600] Invalid frame dimensions 0x0.
Oct 09, 2018 16:32:12.581 [0x700008e46000] ERROR - [Transcoder] [mpeg2video @ 0x7ffa69001600] Invalid frame dimensions 0x0.
Oct 09, 2018 16:32:14.930 [0x7000089ab000] DEBUG - Job running: EAE_ROOT='/var/folders/hd/c4g22h9d68554571y7lc5cwh0000gq/T/pms-e4bbe2a6-d79c-4812-81d4-2ce656f7fa82/EasyAudioEncoder' FFMPEG_EXTERNAL_LIBS='/Users/plex/Library/Application\ Support/Plex\ Media\ Server/Codecs/e944d3a-1309-darwin-x86_64/' X_PLEX_TOKEN='xxxxxxxxxxxxxxxxxxxx' '/Applications/Plex Media Server.app/Contents/MacOS/Plex Transcoder' '-codec:0' 'mpeg2video' '-codec:2' 'mp2' '-live_start_index' '0' '-i' 'http://127.0.0.1:32400/livetv/sessions/30f0dc0e-a1c1-45ff-933c-7a9c63a8567b/6b5tdury1vep9yt0doddrl8m/index.m3u8?offset=0.000000&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx' '-filter_complex' '[0:0]yadif[0];[0]scale=w=1024:h=576[1]' '-filter_complex' '[0:2] aresample=async=1:ocl='\''stereo'\'':osr=48000[2]' '-map' '[1]' '-codec:0' 'h264_videotoolbox' '-b:0' '9000k' '-realtime:0' '1' '-r:0' '25' '-force_key_frames:0' 'expr:gte(t,0+n_forced*1)' '-map' '[2]' '-metadata:s:1' 'language=eng' '-codec:1' 'aac_at' '-b:1' '256k' '-f' 'dash' '-min_seg_duration' '1000000' '-time_delta' '0.0625' '-manifest_name' 'http://127.0.0.1:32400/video/:/transcode/session/2zsotg1zocmj3hxssn3qni3e/b83731fb-8f73-43c4-9259-f97d3ec00c9c/manifest' '-map_metadata' '-1' '-map_chapters' '-1' 'dash' '-y' '-nostats' '-loglevel' 'quiet' '-loglevel_plex' 'error' '-progressurl' 'http://127.0.0.1:32400/video/:/transcode/session/2zsotg1zocmj3hxssn3qni3e/b83731fb-8f73-43c4-9259-f97d3ec00c9c/progress'
Oct 09, 2018 16:32:15.090 [0x700008e46000] ERROR - [Transcoder] [hls,applehttp @ 0x7fd831c04180] Start sequence (0) is bigger than the segment count (0).
Oct 09, 2018 16:32:31.831 [0x700008c3a000] ERROR - DVR:Recorder: Part didn't have an audio or a video stream.
Oct 09, 2018 16:32:31.831 [0x700008c3a000] ERROR - DVR:Recorder: Error 12 (There was a transcoder error) starting the record, shutting things down.
Oct 09, 2018 16:32:31.834 [0x700008c3a000] DEBUG - DVR:Grabber: Operation for A Place in the Sun - Limousin, France completed with status error (There was a transcoder error)
Oct 09, 2018 16:32:31.834 [0x700008c3a000] ERROR - DVR:Grabber: Starting media grab failed.
Oct 09, 2018 16:32:40.885 [0x700008c3a000] ERROR - Unable to find title for item of type 5
Oct 09, 2018 16:32:40.885 [0x700008c3a000] ERROR - Unable to find title for item of type 5
Oct 09, 2018 16:32:40.900 [0x700008c3a000] DEBUG - Job running: EAE_ROOT='/var/folders/hd/c4g22h9d68554571y7lc5cwh0000gq/T/pms-e4bbe2a6-d79c-4812-81d4-2ce656f7fa82/EasyAudioEncoder' FFMPEG_EXTERNAL_LIBS='/Users/plex/Library/Application\ Support/Plex\ Media\ Server/Codecs/e944d3a-1309-darwin-x86_64/' X_PLEX_TOKEN='xxxxxxxxxxxxxxxxxxxx' '/Applications/Plex Media Server.app/Contents/MacOS/Plex Transcoder' '-noaccurate_seek' '-ignore_unknown' '-scan_all_pmts' '-1' '-rw_timeout' '30000000' '-fflags' '+discardcorruptts+fillwallclockdts' '-i' 'http://127.0.0.1:32600/devices/dvb%23sat2ip%230%23uuid%3a546f6d62-000c-6c05-0ebc-656c6761746f/media/triplet%3A%2F%2F2%3A2041%3A9211?param=%3C%3Fxml%20version%3D%221%2E0%22%20encoding%3D%22UTF-8%22%3F%3E%0A%3Ctunedata%3E%3Ctt%3E1%3C%2Ftt%3E%3Cdq%3E0%3C%2Fdq%3E%3Cdr%2F%3E%3Cfr%3E10714000%3C%2Ffr%3E%3Cmd%3E0%3C%2Fmd%3E%3Csr%3E22000000%3C%2Fsr%3E%3Cpl%3E0%3C%2Fpl%3E%3Clf%3E9750000%3C%2Flf%3E%3Cl1%3E9750000%3C%2Fl1%3E%3Cl2%3E10600000%3C%2Fl2%3E%3Cls%3E11700000%3C%2Fls%3E%3Cpp%3E0%3C%2Fpp%3E%3Chz%3E0%3C%2Fhz%3E%3Cin%3E0%3C%2Fin%3E%3Cfc%3E86%3C%2Ffc%3E%3Ct%3E2041%3C%2Ft%3E%3Cn%3E2%3C%2Fn%3E%3Cs%3E9211%3C%2Fs%3E%3Cen%3E0%3C%2Fen%3E%3C%2Ftunedata%3E%0A' '-map' '0:V?' '-codec:V' 'copy' '-map' '0:a?' '-codec:a' 'copy' '-copypriorss:a' '0' '-map' '0:s?' '-codec:s' 'copy' '-segment_format' 'mpegts' '-f' 'ssegment' '-individual_header_trailer' '0' '-segment_time' '1' '-segment_start_number' '0' '-segment_time_delta' '0.0625' '-segment_list' 'http://127.0.0.1:32400/video/:/transcode/session/088859d5-b95f-42ea-ab93-a5e3cf37077e/5ab0592d-f838-4214-9f22-e1a464289467/seglist' '-segment_list_type' 'csv' '-segment_list_size' '2147483647' '-segment_list_separate_stream_times' '1' '-max_delay' '5000000' '-map_metadata' '-1' '-map_chapters' '-1' 'media-%05d.ts' '-y' '-nostats' '-loglevel' 'quiet' '-loglevel_plex' 'error' '-progressurl' 'http://127.0.0.1:32400/video/:/transcode/session/088859d5-b95f-42ea-ab93-a5e3cf37077e/5ab0592d-f838-4214-9f22-e1a464289467/progress'
Oct 09, 2018 16:32:41.109 [0x70000946a000] ERROR - [Transcoder] http://127.0.0.1:32600/devices/dvb%23sat2ip%230%23uuid%3a546f6d62-000c-6c05-0ebc-656c6761746f/media/triplet%3A%2F%2F2%3A2041%3A9211?param=%3C%3Fxml%20version%3D%221%2E0%22%20encoding%3D%22UTF-8%22%3F%3E%0A%3Ctunedata%3E%3Ctt%3E1%3C%2Ftt%3E%3Cdq%3E0%3C%2Fdq%3E%3Cdr%2F%3E%3Cfr%3E10714000%3C%2Ffr%3E%3Cmd%3E0%3C%2Fmd%3E%3Csr%3E22000000%3C%2Fsr%3E%3Cpl%3E0%3C%2Fpl%3E%3Clf%3E9750000%3C%2Flf%3E%3Cl1%3E9750000%3C%2Fl1%3E%3Cl2%3E10600000%3C%2Fl2%3E%3Cls%3E11700000%3C%2Fls%3E%3Cpp%3E0%3C%2Fpp%3E%3Chz%3E0%3C%2Fhz%3E%3Cin%3E0%3C%2Fin%3E%3Cfc%3E86%3C%2Ffc%3E%3Ct%3E2041%3C%2Ft%3E%3Cn%3E2%3C%2Fn%3E%3Cs%3E9211%3C%2Fs%3E%3Cen%3E0%3C%2Fen%3E%3C%2Ftunedata%3E%0A: Server returned 404 Not Found
Oct 09, 2018 16:32:55.875 [0x7000089ab000] ERROR - QueryParser: Invalid field 'onlyTransient' found, ignoring.
Oct 09, 2018 16:33:10.903 [0x700008c3a000] ERROR - DVR:Recorder: Part didn't have an audio or a video stream.
Oct 09, 2018 16:33:10.903 [0x700008c3a000] ERROR - DVR:Recorder: Error 12 (There was a transcoder error) starting the record, shutting things down.
Oct 09, 2018 16:33:10.904 [0x700008c3a000] DEBUG - DVR:Grabber: Operation for A Place in the Sun - Limousin, France completed with status error (There was a transcoder error)
Oct 09, 2018 16:33:10.905 [0x700008c3a000] ERROR - DVR:Grabber: Starting media grab failed.

The errors are different - need to concentrate on the initial setup as you say you are not finding any channels. This is different

Ensure debug logging is enabled. See https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/

Go through DVR setup again - delete the DVR in server settings and recreate it and go through zip code / channel selection setup. Make sure the DVR is not in use by other application when doing this

If you have problems, get screenshots and logs zip
see https://support.plex.tv/articles/200250417-plex-media-server-log-files/

You were right - I got it all working again.

I’m not 100% sure as I haven’t fully tested this but since I switched off my Triax IP 100 SAT>IP receiver, the channel scan worked again. I’m now back at the latest version of macOS (Mojave 10.14) and Plex PMS (1.13.8.5395) and was able to successfully perform channel scans and also record programmes.
I’m not using the Triax receiver but it was left on stand-by; I guess there must be an IR command used for a different device that inadvertently switched on the Triax device and this then cause issues of Plex not being able to tune into any channel.

But should Plex not try other tuners? I have 3 satellite inputs connected (1 input is unused) and Triax would only have taken up one of the 3 tuners.

Anyway, glad it’s all back.

Plex Media Server supports only one DVR. Tuners are aggregated and Plex Media Server assumes all configured tuners are functioning

There is a section in this support article
https://support.plex.tv/articles/226463767-frequently-asked-questions-dvr-live-tv/

Can I add more than one DVR tuner?

Multiple tuners can be added from within the Plex Web app, provided you are using version 2.10.5 or newer. Tuners should be of the same type; all OTA or all cable, on the same Plex Media Server

Maybe I didn’t use the correct terminology. In my setup I have a single SAT>IP device with 4 satellite connections (tuners). In my PMS I have setup a single PVR pointing to my SAT>IP device and PMS is reporting that this single PVR has 4 tuners.
3 of the 4 satellite connectors (or tuners) are connected to a single Quad LNB; the 4th convector is unused. This means, all 3 feeds come from the same satellite position, i.e. Astra 28.2 E (Freesat) in my case. Plex manages to use those multiple feeds as it lets me record 3 programmes at the same time. Therefore, I would have thought, if one feed is in use by the Triax device, Plex would try and use the remaining 2 feeds.

There is currently no such resilience and tuners need to dedicated to Plex Media Server. I will mention it to the development team

Thanks for doing this :slight_smile:

While the previous release for me broke encoding and thus a broad spectrum of functionality, updating to 1.13.9.5439 got things working again. Now I am seeing recording happening again and remote streaming is also working.

@sa2000 - any update on how the bug fix is coming along for this?

The unable to tune errors due to the 5 second timeout seen mostly on PCIe and USB tuners (and also on networked tuners to an extent) has now been addressed in release 1.13.9.5456 which extended the timeout to 15 seconds

See Plex Media Server

  • (DVR) Extend initial timeout value for live TV tunes to avoid giving up on a tune too early (#9211)

It seems the latest version had reintroduced this issue. Extremely frustrating, no successful recordings since upgrading.

Is anyone else having the same issue?

Same for me with the latest

Went back to 1.13.9.5456 and all is working again

Yes a 10 second timeout was introduced in 1.14.0 - this came to light when I looked at logs provided here DVR & Live TV Completely broken in 1.13.8.5395 with WinTV dualHD and probably others

Please add your logs for tuning errors so we can confirm it is the same issue