How do I get an archive copy of 1.29.2.6364-7000 or the last manual install version, it worked fine for me. I am so stupid upgrading it, brain fart.
The 1.30 version actually crashes and goes back to a “Run” state. Never mind 1.29.2.6364-7000 is now broken as well. I installed 1.29.2.6364-7000 on my Synology Backup NAS and it fired right up but now the DS920+ is not able run either the 1.30 or the back level 1.29 version anymore. Its just broke now, so sad
thanks, I am restoring the DS920, I doubt that will help. I am going to be in for big trouble I think as I am not a linux guy and synology support site sends me to this forum. There is not support contact or phone for plex so this is going to suck I think. The only reason I have a Synology is to run plex.
@rbrodbec do you have your server logs for this? I suspect you have database corruption that needs dealt with.
@djfriday13 Please dont just throw those links out. Often times that will cause more problems than it fixes. In this case it may corrupt the database even further.
Yes i got 1.29 from package center. I though the upgrade notice i got from dsm for 1.30 was from synology, i guess not. The 1.30 update is what blew it up, uninstalling it and reinstalling with 1.29 did nothing, it was still broken.
I am restoring but i think its a waste of time. I think a reset of dsm 7 to factory would be my next option then reinstall with 1.29 along with all the other work this will cause.
I will have no success with trying to linux command my way through this if thats what it might take, i have almost no linux skills. If there is no utility to run to force a clean of the plex environment i am sunk me thinks.
Oh doom and gloom and no i dont have any logs. I wouldnt even know what logs or where to get them. I am a sad excuse for a nas owner.
Did not reset yet, the device is doing a restore. I will reset with the 3 beeps, reinstall dsm.
I may just setup ds video and video station and see how that works. I love plex, been using it for a long time but this is not the first time something like this has happened and i do not have the time to deal with it or not have someone to call (support number) for hands on repair.
That would be great, i will follow up tomorrow as the restore is in progress. I think it will be done in the morning, its going faster than i expected. I am just restoring last nights backup from my backup nas to the ds920+. I dont think it will help but its good experience at the very least a practice run for a real catastrophe.
The 920 is 32tb in raid 6, backup nas is a 220 with a 16tb drive. The 920 is primarily just a plex server, nothing else on it really.
Just to close out this issue, ChuckPa was able to get plex back up and running with a little Linux wizardry related to Permissions on plexmediaserver. He also ran a DB check from some utilities he has/published on GITHUB. I could not tell you exactly what he did but it’s working now!
I also have similar issue as OP. I have Synology 918+ running on DSM 7.1.1 and Plex was updated to 1.30.1.6562-7000 few days ago. Plex was running fine until it was updated and now it is showing error when I try to play anything “Please check that the file exists and the necessary drive is mounted”. I didn’t move any of the files location, and I can confirm that the files are still in the same directory from the ssh cli. Please let me know what logs do I need to upload to get help? thank you in advance.
Ran the permission reset which didn’t fix the issue. If you can tell me how to enable debug mode, I will go ahead and do that, upload the logs again. thank you for your help
