Took Synology update to DSM 7.2.2-72806, now Plex no longer working

[jco23]

I tried to install the latest version of Plex, but it said its not compatible.
“Current package version is 1.41.0.8994-70008994. You cannot roll back to the older version 1.41.0.8992-70008992”

I’m able to access my NAS from my computer, just not Plex.

please help!

[dbirch]

Synology DSM 7.2.2

No. It affects only the Synology applications. @mpalermo73’s info is out of date. PMS 1.41.0.8994 is available for systems running DSM 7.2.2. Download the APK from plex.tv: https://www.plex.tv/media-server-downloads/?cat=nas&plat=synology-dsm72#plex-media-server Due to Synology changes, there is a separate PMS package for NAS running 7.2.2. If the NAS is already on a prior DSM 7 version, updating is straightforward: Uninstall Plex Media Server. When prompted, choose the “Uninstall On…

[nwstewart59]

I also upgraded to DSM 7.2.2 and PMS v.1.41.2.9134-3391644e0. Now unable to open any media file where it s the first in a series. i.e. the first photo in a album the first track of an album, the first episode of a series and any movie file bc i assume there all the first. Is this a known bug. Any suggestions.

[ChuckPa]

Did you change the permissions for the media shared folders?

Synology FAQ - Questions, Answers, and How-To's

FAQ 29 - DSM 7 - Give PlexMediaServer access to your media When you migrate to DSM 7, are installing a server for the first time, or just adding a new shared folder / sub-folder for media , folks forget to read the popup at the end of every installation which tells them about how to set permissions. This FAQ shows in detail how to do what those instructions state. When might you need to perform these steps? When upgrading, changing permissions from Plex to PlexMediaServer is overlook…

Going to need your server DEBUG logs ZIP file.
There is too much going on to guess.

[nwstewart59]

I was running DSM 7 for a couple years perfectly fine, you assisted me with that. I upgrade my Synology NAS, part of the process was a upgraded to DSM 7.2.2 and subsequently had to upgrade PMS. It will play all media just not the first in a series, unfortunately that means any movies. Any instructions on generating debug log file.

Thanks

[FordGuy61]

@nwstewart59

Any instructions on generating debug log file.

1. Ensure server configured for debug, not verbose, log level.
   Settings → Server_Name → General + Show Advanced
   

   

2. Stop Plex Media Server. Wait 1 minute.

3. Start Plex Media Server. Wait 3 minutes for server to fully start and log startup sequence.

4. Recreate problem. Try to play a movie, tv episode, etc.

5. Pull log files: Settings → Troubleshooting.

6. Upload entire ZIP file to the thread.

[nwstewart59]

Will send file shortly;

[nwstewart59]

Plex Media Server Logs_2024-11-11_13-44-04.zip (1.8 MB)

Debug log file attached

[ChuckPa]

@nwstewart59

Nov 11, 2024 13:36:29.190 [139676662061712] ERROR - Error creating directory “tmp_transcoding”: Permission denied

I don’t remember what we did here.

Where is this folder ?

[Panda3012]

After today’s warning mail of Synology, I updated my NAS from 7.2.0 to 7.2.2-72806. After the update, Plex (1.41.1.9057-72009057) did not start, “version unsupported”.

I manually reinstalled the same Plex version, now everything is working just fine again.

[ChuckPa]

@Panda3012

Yes, Updating to the dsm72 package is required.
(Synology mandate)

[nwstewart59]

ChuckPa,

This was a while back when I had trouble tv live recording. One suggestion was to create a temp transcoding folder where I had write permission. This has been resolved. I can remove that the request to create it. That also was maybe under DSM 6.X. In any event do you think this is has something to do with not being able to open any media files.

Thanks

[nwstewart59]

Should I leave this field blank will it default to a default folder.

[nwstewart59]

@Panda3012,

I did exact thing but was prompted and I install PMS v.1.41.2.9134-3391644e0 now having all sorts of issues.

[ChuckPa]

@nwstewart59

Yes, Blank that field. You’ll get the default.

When you put a value there, especially on Synology, it must be the full DSM-specific path.

[nwstewart59]

@ChuckPa,

Thanks I did that, any luck with the media playing issue, should i generate new debug file.

[ChuckPa]

You still cannot play media?

Please create a new debug / playback session so I can see it

EDIT:

Make absolutely certain there isn’t a space (blank) character in that field.
If there is, it won’t be visible but will cause PMS to fail.
(Plex/web does not perform any validation of what you type there).

[nwstewart59]

@ChuckPa,

Made sure field was blank, still cant play media, I have attached a debug logs.

Thanks
Plex Media Server Logs_2024-11-12_08-59-02.zip (2.1 MB)

[dbirch]

Nov 12, 2024 08:57:41.952 [140044034882360] ERROR - Thread: Uncaught exception running async task which was spawned by thread 140044072176440: sqlite3_statement_backend::loadOne: database disk image is malformed

See GitHub - ChuckPa/PlexDBRepair: Database repair utility for Plex Media Server databases

[nwstewart59]

Never done this before, i will follow these instructions;

and I’ll use PlexMediaServer.

Does “x.y.z” refer to the version of Pex I am using i.e.

Lastly to start a Command Line session in Synology DSM I use this app.

Thanks