Hi All, please help - I’ve set up a Plex Media Server on my MacBook Air (I know, right 
) and that’s working ok now. I’ve since set up a 2nd media server on an Ubuntu Server with Linode, and that’s where I’m scratching my head.
This might be because I’m running the free version and you’re limited to only using one server at any one point. I’ve had a search and I still can’t find anything to suggest I’m only limited to one Media Centre. https://support.plex.tv/articles/202526943-plex-free-vs-paid/
What’s the issue?
I set up a cloud instance of Plex Media Server, so I can access my media on the web. Only, when I sign up, it doesn’t have the setup steps to ‘Access the media outside my home’ as detailed in step one of this guide - https://www.linode.com/docs/marketplace-docs/guides/plex/#initial-setup
When I do log in, it doesn’t show my Linode server, and it shows my MacBook Air Server but only as ‘unavailable’. Whever I click on any of the libraries, I get this message.
David’s MacBook Air is currently unavailable
Verify you have a network connection and that the server is online, or see our tips for further assistance. I’ve followed all the steps in the guide and nothing I can see should be affecting it. https://support.plex.tv/articles/204604227-why-can-t-the-plex-app-find-or-connect-to-my-plex-media-server/
Steps taken to troubleshoot: -
I’ve updated the server with - sudo apt-get update
I’ve logged out everywhere and logged back in
I’ve even setup a new account, and still had not initial setup
I’ve been through all of the settings I can find, including advance
I’ve re-build a new server with a new install of Plex
I’ve followed the steps here - https://support.plex.tv/articles/200288586-installation/
- Enter the following command (substituting the IP address of your server as appropriate):
ssh -L 8888:127.0.0.1:32400 ip.address.of.server - Open a browser window
- Type
http://127.0.0.1:8888/webinto the address bar
but nothing shows, and when I log in from the linode URL I’m back in the same place.
1st Server (setup first and working)
Server Version#: MacBook Air M1 2020
Player Version#: Version 4.146.0
[
{
“type”: “info”,
“host”: “127.0.0.1:32400”,
“userAgent”: “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/138.0.0.0 Safari/537.36 Edg/138.0.0.0”,
“browser”: {
“platformVersion”: “10.15”,
“id”: “edge”,
“name”: “Microsoft Edge”,
“version”: “138.0”,
“platform”: “OSX”,
“platformID”: “osx”,
“platformModifierKey”: “command”
},
“version”: “4.146.0”,
“primaryServerUrl”: “http://127.0.0.1:32400/”,
“primaryServerAuthToken”: true,
“username”: “david1x”,
“cloudUrl”: [
{
“scheme”: “https”,
“address”: “clients.plex.tv”,
“uri”: “https://clients.plex.tv”,
“testState”: “connected”,
“isBundled”: false,
“isFallback”: false,
“relay”: false,
“isUntested”: false,
“isPending”: false,
“isConnected”: true,
“isUnauthorized”: false,
“isUnavailable”: false,
“isFailed”: false,
“isAborted”: false,
“isLoopback”: false,
“isPrivate”: false,
“isHttps”: true,
“isSecure”: true,
“isPlexDirect”: false,
“currentTest”: null,
“sources”: [
{
“id”: “internal”
}
]
}
]
}
]
2nd Server (Setup later and not working)
Server Version#: Ubuntu 24.04
Player Version#: Version 4.146.0
[
{
“type”: “info”,
“host”: “172-XXX-XXX-XXX.ip.linodeusercontent.com”,
“userAgent”: “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/138.0.0.0 Safari/537.36 Edg/138.0.0.0”,
“browser”: {
“platformVersion”: “10.15”,
“id”: “edge”,
“name”: “Microsoft Edge”,
“version”: “138.0”,
“platform”: “OSX”,
“platformID”: “osx”,
“platformModifierKey”: “command”
},
“version”: “4.146.0”,
“primaryServerAuthToken”: true,
“username”: “david1x”,
“cloudUrl”: [
{
“scheme”: “https”,
“address”: “clients.plex.tv”,
“uri”: “https://clients.plex.tv”,
“testState”: “connected”,
“isBundled”: false,
“isFallback”: false,
“relay”: false,
“isUntested”: false,
“isPending”: false,
“isConnected”: true,
“isUnauthorized”: false,
“isUnavailable”: false,
“isFailed”: false,
“isAborted”: false,
“isLoopback”: false,
“isPrivate”: false,
“isHttps”: true,
“isSecure”: true,
“isPlexDirect”: false,
“currentTest”: null,
“sources”: [
{
“id”: “internal”
}
]
}
]
}
]
