Hi all,
I recently got a hold of the new show 4400 (The 4400 reboot). I’ve done all the gubbins where it has created a folder and such but when doing a folder scan it doesn’t do anything with it, doesn’t even try to index the show as anything. Anyone else facing this issue?
Thanks
Not facing that issue… how exactly have you organized and named those files inside the folder linked to your Plex tv-show library?
I cannot currently test this myself. The only thing I can imagine is that some of the tolerance Plex has to names deviating from their schema might be biting you here. Under some circumstances Plex might treat the show name as a season/episode complex (despite there being an actual sXXeYY pattern).
Can you double-check your library for duplicates to see if you might have a multitude of episodes of s04e400 all grouped together as “some” other show?!
Assuming it’s this show 4400 (TV Series 2021- ) — The Movie Database (TMDB) you could try and add the tmdb id to the folder name. So change 4400 to 4400 {tmdb-127581} and see if it helps.
Ran a quick test. If I add both “The 4400” and “4400” to my system, Plex sees them as duplicates.
I added the TVDB ID to the show folder name and it identified the shows correctly.
The 4400 {tvdb-73507}
4400 {tvdb-396564}
Adding the year might work as well, but I didn’t try that…
Recorded and identified last night without issue.
/tv/4400 (2021)/Season 01/4400 (2021) - S01E01 - Past Is Prologue.ts
I tried adding the TVDB code and it didn’t work then I added (2021) to the folder name and to the episode file name… Also didn’t pick it up on a scan
I suspect there might be a larger problem with the Plex Agents. I’m getting “No matches found” no matter what I try to search (using the “Match…” or “Fix Match” options). It started happening yesterday.
It doesn’t even appear under TV shows for me to attempt to fix the match
Nevermind, I think something bugged after I updated my NAS yesterday. I rebooted it and now the agents work fine. I can see both versions of 4400 without issues.
The files aren’t named all bad – so Plex should scan them. They’re most likely listed as duplicates of another show or as something entirely different. You can usually find those “suspects” using the Duplicates filter or sorting your library by date added.
If that doesn’t help, the next step should be a Plex Dance (full procedure, no steps left out). If that doesn’t help, please share your server logs here.
The Plex Dance worked, removed them, did all that stuff and rescanned now I have both shows listed in my directory. Thanks for all your help!
Just as a side note 
What fixed this for you was adjusting the names.
The Plex Dance only helps Plex to “forget” it already knew the videos but had them mismatched as something else. Once a file has been added, Plex will recognize that file by a number of different criteria (file size / hash) – so if you change the name, it’ll figure that the name changed but it’ll ignore the fix because the file had previously been matched. What’s super annoying in your situation is quite a life saver if you fix some file names and don’t want Plex to identify the files as new items over and over.
I had no issues adding this show and already had the original.
my naming is just 4400 (2021) as the show name. The 4400 is called just that no year needed.
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