5.6.0.286 Periodic Crashes on SHIELD TV (2015)

Plex Players Player Betas
1

After updating to 5.6.0.286, Plex perodically crashes while playing movies and/or TV episodes. The crash report has been submitted. Also, when in other apps, a system error dialog periodically appears as well (drilling into the error dialog details a NullPointerException). So, it appears the issue is with a background process.

The error occurs on multiple server versions:
SHIELD - 1.3.4.2385
Synology - 1.4.1.3362

Reverting back to 5.5.0.227 fixes the issue

2

I am seeing this also. I can provide logs if necessary but will need to remove my external IP, would be useful if the default logging had an option to remove personal information like that.

3

Thanks for the report.

We are actively investigating this crash, hope to have a fix soon!

4

This should be fixed on the beta we released 3 hours ago. Let us know if it works for you when you try it. Thanks!

5

The issue has been resolved in 5.6.0.302-beta.

Thanks.

6

I’m not sure if it’s related, but a similar issue appears in 5.6.0.386. This time, the “Plex Unexpectedly Quit” dialog appears after:

  1. Play a video (not sure how long it needs to play to trigger issue)
  2. Pause video
  3. Allow system to idle until screen saver is activated.
  4. Wait a few minutes, then press the [Select] button to return to Plex from the screen saver
  5. Notice that the “Plex Unexpectedly Quit” dialog is shown
7

The issue is different though the behaviour is similar. We are working on it, thanks for the steps!

8

We’ve released a new beta fixing that @GoDanno (5.6.0.430) . Let us know if something fails. Thanks!

9

@antoniolg said:
We’ve released a new beta fixing that @GoDanno (5.6.0.430) . Let us know if something fails. Thanks!

Thanks. I’ll let you know.

10

@antoniolg Looks like that fixed it. Thanks.

11

In case any other has issues, this is still failing for some cases (a tricky one!). Still working on it, thanks!